Inside Sales Representative

About Fellers, LLC

Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S.  In 2021 Fellers was purchased by APG, a San Francisco based Private Equity firm.   Since this time, Fellers has invested heavily in their business and has expanded into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers.  This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering.  Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service. 

About the role

The Inside Sales Representative drives revenue growth by managing inbound customer inquiries, executing outbound call campaigns, and following up on assigned leads and accounts within a designated geographic territory. The role focuses on building relationships and closing sales to achieve quotas, primarily from an office setting.  Key duties include identifying sales opportunities, qualifying leads, following up on inquiries, maintaining customer databases, and possessing strong communication skills, a passion for sales, and the ability to build rapport.

Pay + Benefits:

●    Commission Eligible! 

●    401K

●    Health, Vision, and Dental Insurance

●    PTO

●    Paid Holiday

●    Life Insurance 

What you'll do

• Respond promptly and professionally to qualifying leads, identifying customer needs and inbound inquiries received via phone and email.
• Proactively manage assigned geographic region and prospective customers to maximize sales potential.
• Consistently follow up on assigned leads, fostering relationships and moving prospects through the sales pipeline.
• Manage the entire sales cycle from initial contact to close, utilizing CRM tools to track interactions and progress.
• Conduct thorough needs assessments to understand customer requirements and recommend appropriate solutions.
• Develop and maintain a comprehensive understanding of our products/services and their applications, by researching product and application information using available resources and tools
• Ensure achievement of sales targets by closing deals and prospecting and developing new business opportunities.
• Accurately and consistently update CRM data, ensuring all customer interactions and sales activities are logged.
• Work closely with other sales team members, customer service team members, and internal departments to achieve company objectives.
• Provide regular updates to sales management on progress, challenges, and opportunities through regularly scheduled meetings.

Qualifications

• History of successful attainment of sales goals and winning new business
• Excellent written and oral communication skills; strong presentation and negotiation skill
• Strong relationship builder
• Experience in networking and prospecting.
• Strong sense of urgency and proven track record to drive results.
• Strong organization skills to multi-task demanding priorities; effective use of resources to deliver customer results
• Strong working knowledge of current and changing company products and service offerings; ability to maintain industry/competitor knowledge
• Experience in using CRM systems to effectively track sales activity and meet KPIs.
• High School Diploma or Equivalent
• 3+ years relevant customer-facing experience
• Proficient with Microsoft Office Suite

Work at home requirements:

• Quiet and professional workplace free from noise (kids, pets, etc.)
• High speed internet access, wired to employee's residence, with minimum speed of 50 mbps
• A chair and flat surface or desk to work from

As part of our commitment to maintaining a safe and productive work environment, we require all new hires to pass a background check and drug screen unless otherwise prohibited by state law. Any offers of employment made are contingent on these requirements. Please note that failure to pass the background check or drug screen will result in disqualification from employment.