Inside Sales Representative II

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As an Inside Sales Representative II (internally titled Specialist, Success Advisor), you serve as a vital bridge between our company and the customers who rely on our platform. You excel at managing the full sales cycle, from initial engagement to account management, with a strong focus on increasing adoption and value for our Pros. Through a consultative selling approach, you address the unique challenges and objectives of service professionals, fostering trust and building connections beyond a transactional sale. You play a key role in driving the success of our team while continually improving the lives of our service professionals (our Pros).

What you do each day:  

• Use a consultative selling style centered around understanding Pros' specific challenges and objectives
• Drive the complete sales cycle, from booking to closure.
• Collaborate with the team to drive new service attachments, increasing usage as a percentage of Pros' Gross Merchandise Volume (GMV), and boosting Monthly Recurring Revenue (MRR) per managed account
• Build trust and deeper connections with Pros by empathizing with their pain points and positioning the platform as a long-term solution
• Maintain daily activity metrics, balancing calls and attended demos
• Stay informed on product and technology developments to provide updated, relevant advice to customers
• Track customer engagement and satisfaction, addressing any concerns or challenges promptly to ensure continued success
• Serve as a mentor and role model to junior team members, sharing best practices and insights

Qualifications: 

• 2-3+ years of experience in a full-time customer-facing sales role
• Bachelor’s degree or equivalent work experience preferred
• CRM experience (i.e., Salesforce, HubSpot)
• Proven ability to develop strong relationships with customers and act as a trusted consultant
• Experience in managing the entire sales cycle, including closing deals and ongoing account management

What will help you succeed:

• Established credibility with service professionals, preferably within industries like HVAC, plumbing, electrical, carpet cleaning, or maid services
• Strong problem-solving skills and a proactive, self-starting attitude
• Ability to thrive in a fast-paced, team-oriented environment
• Capacity to understand and address customer needs effectively and efficiently

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information:

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