Inside Sales Account Manager - Certified Trainer

Job Description

Job Overview The Certified Trainer at our company's Animal Health division plays a crucial role in the professional development of new hires through comprehensive onboarding and extended training programs. They are responsible for assessing, coaching, and enhancing the skills of new team members (TLPs) to ensure they excel in their roles and effectively contribute to the company's goals.

Key Responsibilities

During the 12-Week Onboarding Curriculum:

Baseline Assessment:

• Conduct assessments to determine TLPs' initial understanding of our company's Animal Health systems, tools, and program skills upon joining the company.

Personalized Coaching:

• Provide one-on-one coaching to TLPs on key areas including:

  • Reviewing growth and decline accounts.

  • Identifying product opportunities.

  • Managing sample protocols.

  • Pre-call planning.

  • Understanding and utilizing all product tools, processes, and programs.

• Cover additional topics such as call cycles, digital marketing, change requests, strategic accounts,  and the use of flex funds.

Onboarding Calls:

• Co-lead calls to handle logistics for Lunch and Learns, Vaccine BOGOS, experience trays, sample policies, the New Practice Program, and Inspire Points.

Sales Approach Demonstration:

• Demonstrate the Other-Centered Sales approach in a virtual environment, providing TLPs their first exposure to being a trusted partner.

• Exhibit appropriate parasiticide and biological product positioning and differentiation.

Post-Assessment:

• Deliver a comprehensive post-assessment after the 12-week period to evaluate TLPs' growth in using our company's Animal Health systems, tools, and programs.

During the 8-Month Pull Through Program:

Skill Reinforcement:

• Reinforce all systems, tools, and program skills introduced during the onboarding program.

In-Person Coaching:

• Provide in-person coaching and feedback on pivotal sales and relationship-building opportunities including:

  • Lunch and Learns.

  • Dispensing programs.

  • Rebate programs.

  • Loyalty programs.

  • Greenline positioning and enrollment.

  • VetSource positioning, enrollment, and interpretation.

  • OCS objection handling.

Skill Level Assessment:

• Assess participants' skill levels to determine growth mid-way and at the conclusion of their Pull Through Journey.

Additional Responsibilities:

• Software Utilization Training:

  • Train participants on using various software tools including Spotfire, MAXX, and VEVA for tasks such as compensation summaries, account analysis, digital asset management, and change requests.

• Field Preparation Guidance:

  • Guide participants in preparing for field rides and pre-call planning using various resources such as sales history reports, product opportunity snapshots, and strategic planning tools.

• Train-the-Trainer Program:

  • Prepare regional mentors and territory managers to perform CFT duties during specific periods.

• Product Training:

  • Deliver specialized training on Pet Technologies during the Pull-Through curriculum.

Background & Education

Minimum Qualifications:

• Bachelor's Degree required

Qualifications:

• 5 years of demonstrated sales success in the Animal Health Industry.

• Strong understanding of our company's Animal Health systems, tools, and programs.

• Proven experience in coaching and mentoring.

• Excellent communication and presentation skills.

• Ability to assess skill levels and provide constructive feedback.

• Experience in sales, digital marketing, and strategic account management is preferred.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

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Hazardous Material(s):

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