Incident Response and Readiness Manager

The Incident Response and Readiness Manager is a key leadership role responsible for ensuring that the organization is well-prepared to manage disruptive events effectively. This role will work closely with technology teams, people organization (HR), business leaders, and employees to develop, implement, and maintain comprehensive incident response strategies. The role includes the creation and maintenance of playbooks for various incident types, coordinating and conducting testing and exercising of these plans, leading live responses during incidents, and overseeing post-incident evaluations and lessons learned.

Job Responsibilities

• Develop and deliver training programs to enhance the incident response capabilities of the organization’s employees and teams. (30%)
• Build and maintain strong relationships with key stakeholders, including technology teams, HR, business leaders, and employees, to ensure alignment and readiness. (5%)
• Create, update, and manage detailed incident response playbooks for various types of incidents, including but not limited to natural disasters, outages incidents, infrastructure failures, and security breaches. (15%)
• Design, plan, and execute regular testing and exercises of incident response plans to ensure readiness and identify areas for improvement. (10%)
• Produce concise, written analyses and visual presentations on findings that involve risks to Assurant's people, property, and ideas; continually assess the value, significance, and relevance of information developed
• Provide threat assessments and situational assessments upon request to assist with critical situational awareness
• Coordinate with relevant stakeholders to conduct tabletop exercises, simulation drills, and full-scale live exercises. (5%)
• Document and communicate the results of exercises, including recommendations for enhancements. (5%)
• Assist in leading the organization’s response during live incidents, coordinating efforts across multiple teams to ensure swift and effective resolution. (5%)
• Conduct thorough post-incident reviews, including gathering feedback from involved teams, analyzing incident response performance, and documenting lessons learned. (10%)
• Develop and implement action plans to address identified gaps or weaknesses in the incident response process. (10%)
• Maintain comprehensive documentation of all incident response activities, including playbooks, exercise results, incident reports, and post-incident reviews. (5%)

Basic Qualifications

• Bachelor’s degree in Emergency Management, Security, or a related field; advanced degree preferred.
• Minimum of 5-7 years of experience in incident response, business continuity, crisis management, or a related field.
• Proven experience in developing and managing incident response plans and leading live incident responses.

• Strong knowledge of industry standards and best practices related to incident response and business continuity (e.g., ISO 22301, NIST, ITIL).
• Excellent leadership, communication, and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
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