Implementation Specialist
United States
Company
NavitusAbout Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.Pay Range
USD $52,656.47 - USD $62,686.28 /Yr.Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 5pm CSTRemote Work Notification
ATTENTION: We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.Overview
Navitus Health Solutions is seeking an Implementation Specialist to join our Implementation department!
The Implementation Specialist is a highly motivated professional with solid knowledge of Microsoft Excel, Word, PowerPoint, and Visio. Experience with CRM and various reporting tools are a plus. Ability to analyze and interpret data is required. Excellent oral and written communications is required. Business writing experience is a plus. Ability to plan, organize and focus on details is critical. The Implementation Specialist must have strong relationship skills to be able to work with the client team members and the subject matter experts within Navitus, which will be key to a successful implementation. Excellent communication skills are necessary to ensure all team members are kept well informed of the requirements.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Build client profile utilizing implementation tools (SharePoint, CRM, Smartsheet, etc.) based on business sold and outlined in RFP and contract
- Develop kick off materials for the purposes of requirements gathering and discovery
- Some travel may be required
- Identify and capture decisions, risks, issues, and action items regarding implementations and publish to the internal and external project sites
- Review and translate client plan documents and capture all requirements in the standard project tools
- Coordinate for regularly scheduled internal and external project status meetings capturing meeting notes and follow up items
- Monitor and manage escalated client issues, member issues, project issues, etc. as identified or requested by the client through the support of the Navitus subject matter experts and make required outreach for path to resolution
- Active participant in active Go Live claims monitoring, identify issues and triage issues. This requires working on Go Live and other non-business days as needed
- Compile lessons learned post Go Live and partner with respective internal teams to develop solutions to enhance process improvement
- Other duties as assigned
Qualifications
What our team expects from you?
- Education: Bachelor's degree in business, marketing, or related area; or equivalent work
- Knowledge of PBM or health care industry preferred
- Ability to work independently and prioritize work to meet client and internal needs
- Strong team orientation, commitment to sales and client service and desire to succeed
- Willingness to travel as needed to meet client requirements
- Excellent verbal and written communication, presentation and negotiation skills required
- PC skills; Microsoft Office, Email, and Internet
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
#LI-Remote
Location : Address
RemoteLocation : Country
US ApplyJob Profile
Hawaii Maine Mississippi New Hampshire New Mexico No remote work for residents of Alaska Rhode Island South Carolina South Dakota West Virginia Wyoming
Benefits/Perks20 days paid time off 20 Days PTO 401k company match 4 weeks paid parental leave 9 Paid Holidays Adoption Assistance Creativity Dental Insurance Diversity Educational Assistance Flexible Spending Account Health insurance Paid holidays Paid parental leave Paid Time Off Referral Bonus Remote work Vision Insurance
Tasks- Build client profiles
- Compile lessons learned
- Develop kickoff materials
- Monitor client issues
Business writing Communication Communications Compliance CRM Data analysis Health care Marketing Microsoft Excel Microsoft Office Microsoft PowerPoint Microsoft Visio Microsoft Word Negotiation Presentation Process Improvement Reporting Sales SharePoint Smartsheet
Experience3 years
EducationBachelor's degree Business Communications Marketing Related area
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9