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Implementation Manager, Salespath

Lehi, UT; New York, NY; Remote - US

At Rinsed, we are building software to run the $15bn Car Wash industry.

We're a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully-automated tunnels that can wash over 200 cars/hr, and they are moving from selling single washes to all-you-can-wash subscriptions. We are giving this $15bn underserved market the tools to manage and grow their subscription revenue.

We are a small team, who just raised our Series B from VMG Technology in addition to our Series A from Founder's Fund and Bedrock Capital. We are currently installed at over 1,800 car washes nationally helping to manage more than 5 million car wash memberships. What we've built so far is just the beginning. Get to be part of the founding DNA of building a great product, a great culture, and a great company!

We are seeking a detail-oriented, self-motivated candidate who is excited to work at a fast-growing startup as an Implementation Manager, Salespath. The primary focus of this role is to ensure a smooth and successful onboarding experience for new customers using the Rinsed Salespath platform, our in-driveway salesperson enablement and management tool.

A typical day for this position at Rinsed includes the following:

  • Own and execute the customer onboarding journey from start to finish
  • Serve as the post-sales, first impression of the Rinsed brand
  • Become an expert on the Rinsed Salespath application and provide training and support to ensure proper use of the software
  • Coach customers on operational changes and how to hold their employees accountable while using Salespath tools
  • Identify and troubleshoot any issues that may arise during the onboarding process
  • Ensure customer satisfaction by proactively addressing any concerns and in a timely manner
  • Continuously gather and communicate feedback from customers to improve the onboarding process and the product
  • Collaborate cross functionally with internal technical resources on the more technical aspects of the onboarding process
  • Be the go-to point of contact for customers starting their Rinsed journey

About You:

  • You have a Bachelor’s degree or equivalent work experience, with 3+ years of experience in customer onboarding, customer success, customer support, or a relevant role
  • Experience with onboarding processes involving both software and hardware a plus but not required
  • You have experience in a SaaS …
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