Implementation Engineer
Madrid
đ Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. Weâre passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. Â
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. Â
We are also passionate about the connections we build with our customers. Youâll not only work with some of the worldâs most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and donât expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
đ About the RoleAs an Implementation Engineer within the Customer Success Engineering organization at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation and onboarding, adoption and growth with a focus on platform configuration. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives. You will work on translating customersâ business requirements into technical configuration to facilitate value realization and customer satisfaction. This role is dynamic and will have you working on various tasks like PII masking, eventing, trouble-shooting, etc. If you love solving puzzles and getting your hands dirty, keep reading!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.Â
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidateâs sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfApplicant Privacy Policy: Â https://www.quantummetric.com/legal/applicant-privacy-policy/
#LI-REMOTE #BI-Remote Apply
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. Â
We are also passionate about the connections we build with our customers. Youâll not only work with some of the worldâs most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and donât expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
đ About the RoleAs an Implementation Engineer within the Customer Success Engineering organization at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation and onboarding, adoption and growth with a focus on platform configuration. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives. You will work on translating customersâ business requirements into technical configuration to facilitate value realization and customer satisfaction. This role is dynamic and will have you working on various tasks like PII masking, eventing, trouble-shooting, etc. If you love solving puzzles and getting your hands dirty, keep reading!
đĄ Requirements
- Past experience developing, implementing, or managing digital solutions.
- Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
- In-depth understanding of HTML, CSS and Javascript is a must, with proven experience in web development and strong working knowledge of front-end technologies
- Need to have a solid handle on the variety of Web Developer Tools provided by modern browsers such as Chrome, Firefox, Safari, and Edge
- Experience with native development (Objective-C/Swift, Java/Kotlin, Xcode, etc.) a plus
- Experience with React Native and other frameworks a plus
- Strong project & time management skills. Must be able to multitask while simultaneously juggling the needs of multiple clients
- Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
- Be self-motivated, resourceful and driven
- Excellent verbal and written communication skills with exemplary presentation skills
- Socially competent and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
- Willingness to get in the weeds with tech; geeky hacker-types welcome!
- Compensation: $90,000 - $125,000 base | bonus eligible
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.Â
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidateâs sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfApplicant Privacy Policy: Â https://www.quantummetric.com/legal/applicant-privacy-policy/
#LI-REMOTE #BI-Remote Apply
Job Profile
Benefits/PerksBusiness Expense Stipend Calm App access Coaching and training programs Employee Resource Groups Flexible schedules Home office stipend Hybrid workspace solutions RECHARGE PROGRAM Regular company-wide events Stock options Unlimited Paid Time Off Work From Home
Tasks- Eventing
- Manage technical details
- PII masking
- Platform configuration
- Support client portfolio
- Translate business requirements to technical configuration
- Troubleshooting
Communication Consulting CSS Customer Success Front-end technologies HTML Javascript Objective-C Presentation React React-Native SaaS Sales Sales Engineering Swift Training Web development
Education Timezones