Implementation Consultant (USA Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Turnitin, LLC is an equal opportunity employer- vets/disabled.

Job Description

The Implementation Consultant delivers technical implementation support to new and existing customers. As a member of the Customer Engagement team, the Implementation Consultant will help implement academic integrity and assessment technology solutions at our client institutions - this includes coordinating calls, monitoring product adoption, providing complex technical advice where appropriate, and overseeing change management processes for the client. Along with the rest of the post-sales organization, the Implementation Consultant is a key part of ensuring that our customers reach and recognize the value of their investment in our products. The Implementation Consultant will also be involved in team projects and help to implement new processes and solutions within the team and department.

Responsibilities: 

The Implementation Consultant is responsible for managing specific aspects of the customer relationship:

• Coordinates with Onboarding Consultants, Customer Success Managers and other internal stakeholders to ensure that technical implementation is smooth and seamless, while ensuring client expectations are known, realistic and delivered on
• Utilizes project scheduling and control tools/systems (Rocketlane, Salesforce, Zendesk) to monitor project plans and internal/external stakeholder tasks; proactively drives project timelines and deliverables, and successfully holds clients/customers and internal teams accountable
• Attends/leads virtual meetings and distributes communication to appropriate team members
• Acts as an expert and trusted advisor in all Turnitin products and LMS integrations
• Assists customers with complex problems by showing them the answer in our solutions
• Determines the customer’s educational, assessment and technical needs to optimize configuration, and recommends best practice solutions
• Acts as liaison between customers and technical teams to inform users of updates and …