Implementation Consultant

The Implementation Consultant is a dynamic position that performs a critical role in delivering high-quality implementation services for our customers. This is a high-visibility, customer-facing individual contributor who will work closely with cross-functional teams to ensure implementation projects are executed smoothly, on time, and within the scope of work. The Implementation Consultant will serve as a key liaison between internal departments and the customer, driving coordination, project planning, and exemplary communication to guarantee Elixir’s implementations meet customer expectations and align with our standards for quality and efficiency.   

The Implementation Consultant also contributes to post-project retrospectives and collaborates with internal leadership to continuously improve and optimize processes. They develop and maintain positive relationships with all levels of internal and external stakeholders while fostering a positive company outlook.   

Working with our talented, progressive, and collaborative Implementation team, the Implementation Consultant takes on responsibility for understanding, analyzing and translation of Elixir customers’ business requirements. They have an opportunity to work alongside and collaborate with a exceptional team of implementation professionals on projects of various complexity across Elixir’s customer base. 

Essential Functions

Under the general supervision of the Managing Director, Implementations, essential functions include: 

• Serve as the primary point of contact for the customer throughout the implementation process, ensuring timely and effective communication on project updates, timelines, and requirements.  
• Document customer implementation requirements, project goals, objectives, delivery milestones and project success criteria. 
• Establish strong working relationships with internal and external stakeholders to understand business needs and expectations. 
• Create documentation for customers which includes project plans, milestone reports, and process flows to ensure clarity of work being delivered.   
• Work closely with internal and external stakeholders' leadership to highlight risk and mitigation plans.  
• Manage and deliver end-to-end implementation of projects, including requirements gathering, project planning, execution, monitoring, and reporting, ensuring on-time delivery within the allocated budget and resources.  
• Provide guidance to customers regarding product configurations such as data mapping, templates, workflows, delivery channels, etc. 
• Support continuous improvement by capturing lessons learned, identifying areas for improvement toward KPI adherence, and contribute to the development of best practices for implementations.  
• Complete knowledge transfer around workflows, templates, and outputs to Technical Support and Customer Success teams. 
• Embrace and sustain a work environment that supports Elixir’s core values: Community, Learning, Integrity, and Pioneering. 

Competencies

• Strong independent decision making, organizational, planning, and problem-solving skills.  
• Knowledge, understanding and practical experience in relation to the implementation of enterprise software products.  
• Ability to manage multiple priorities in a fast-paced environment. 
• Ability to develop and manage project plans including capturing project milestones, continuous monitoring, and timely delivery of contractual obligations. 
• Strong sense of collaboration and ability to actively work across the team, adopting a can-do and flexible mindset. 
• Meticulous attention to detail. 
• Interpersonal and facilitation skills.  
• Project management. 
• Scheduling & time management.  
• Analytical thinking and problem solving. 
• Exceptional written and verbal communication skills required. 
• Customer-centric mindset and a polished, professional manner. 

Required education and experience

• 2+ years’ experience with customer-facing enterprise software or SaaS implementations.   
• Experience with data migration and integration. 
• Basic understanding and concepts of programming fundamentals 
• Familiarity with project management methodologies (e.g., Agile, Waterfall) 

Preferred education and experience

• PMP, CAPM, or other relevant project management certifications desired.  
• 4+ years’ SaaS implementation experience at a cloud-based software organization. 
• Understanding of APIs and web services for integrating different systems. 
• Experience with middleware and integration platforms. 
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-based solutions. 
• Understanding of cloud architecture and services 
• Experience working with cross-functional teams in multiple global time zones.