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Impact Manager - Remote, US

Helping Save More Lives

That’s our mission. It’s our business. We are seeking a team player who is  passionate about making a commitment to our mission and making it their business.

An Impact Manager will play the lead role in helping our customers achieve success by leveraging and maximizing our lifesaving digital resuscitation education solutions to help save more lives from cardiac arrest.

RQI Partners, a partnership between the American Heart Association and Laerdal Medical, is growing and seeking qualified candidates to propel a bigger, bolder and trailblazing impact.  

We invite you to review the requirements of the position below. If this career opportunity to create and own how you will prepare, support and lead customers to their fullest potential to impact and improve cardiac arrest survival has piqued your interest, RQI Partners wants to hear from you.

Helping Save More Lives. — Our Mission, Our Business.

RQIP Benefits Include:

  • Generous PTO & Holidays
  • Remote Work Environment (some positions require travel)
  • Comprehensive Medical, Dental and Vision
  • HSA & FSA Account Options, with employer HSA contribution
  • 401k with Employer Match & Profit Sharing
  • Employee Assistance Program
  • Tuition Reimbursement
  • Professional Development Opportunities
  • Student Loan Repayment Assistance
  • Eligibility for Annual Bonus
  • Wellness Reimbursement Program
  • Pet Insurance

Position Overview

  • New Order Value – Achieve the targets for new order value.
  • Customer Account Management - Manage allocated accounts in a customer centric manner.
  • Best Practices - Share customer best practices in RQI program adoption between customers.  
  • Consultative Methodology – Use a consultative approach to achieve financial goals. 
  • Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission. 
  • Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system. 
  • Customer Health – Ensure the overall health of customers by acting as the primary point of contact and managing issues when they arise and ensuring conclusion.
  • Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
  • RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.
  • Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met.

Accountabilities

  • Program & Mission – Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey. 
  • Program Competence – Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio. 
  • Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio. 
  • First Line Customer Support – Providing the first line of support for customers, solving the majority of cases at first call and managing the cases to conclusion. 
  • Customer Champions– Build a network of champion customers for peer to peer referral resources.
    • Implementations – Undertaking successful implementations at customer sites and educate administrators and super users.
    • Return on Investment - Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program. 
    • Analytical Tools - Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.
    • Program Adoption (Expansions) & Renewals- Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement.
    • Sales Goals - Achieving subscriber, subscription, and account revenue goals
    • Sales management - Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts. 
    • Key Strategic Relationships – Strategically build key relationships and foster trust with the senior management of hospitals and the relevant program administration contacts.
    • Program Introductions – Supporting the introduction of new Programs and features to the Program Portfolio.

Required Skills and Competencies

    • Bachelor’s Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
    • Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals.
    • Experience and in-depth knowledge of generating and negotiating proposals and contracts
    • Experience delivering education/training within a clinical environment a plus.
    • Travel as needed to effectively manage customer accounts with possibility for overnight travel when necessary.
    • Ability to lift and carry 70 pounds on a regular basis
    • Valid Driver’s License

The estimated annual base salary for this position is $100,000 to $105,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

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Job Profile

Regions

North America

Countries

United States

Benefits/Perks

401k with Employer Match & Profit Sharing Comprehensive Medical, Dental and Vision Eligibility for Annual Bonus Employee Assistance Program Generous PTO & Holidays HSA & FSA Account Options Pet Insurance Professional development opportunities Remote work environment Student Loan Repayment Assistance Tuition reimbursement Wellness Reimbursement Program

Skills

Analytical tools Consultative Methodology Customer Account Management Customer Success Customer Support Implementation Relationship building Sales Goals Sales Management

Tasks
  • Achieve new order value targets
  • Act as program ambassador
  • Assist with ROI understanding
  • Build relationships with customers
  • Drive program adoption
  • Educate customers on program value
  • Ensure customer health
  • Ensure renewals and expansions
  • Manage customer accounts
  • Maximize program adoption
  • Provide customer support
  • Represent RQI Portfolio
  • Share best practices
Education

Business IT Related Field

Restrictions

Some positions require travel