Identity Engineer (L2)

See yourself at Twilio

Join the team as Twilio’s next Software Engineer, Email Identity. 

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

The Customer Lifecycle group is central to Twilio's continued growth. We work closely with stakeholders and product teams to design and implement the infrastructure for all customer activities on our system. This includes everything from sign-up/sign-in, authentication & authorization processes to account management.

This position is needed to help the Email Identity engineering team build and maintain the email communications platform. On this team you will work on a critical platform that supports daily interactions from thousands of our customers worldwide. The ideal candidate for this role is a self-motivated individual, passionate about large-scale software design, development, deployment, and operation, with a growth mindset, eager to enhance Twilio's next-generation communications user experience. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Responsibilities

In this role, you’ll:

• Design, develop, test, and deploy Identity features, while refactoring and addressing technical debt.
• Participate actively in backlog refinement, Agile ceremonies, and collaborate with your team to meet sprint commitments.
• Manage work using GitHub, Jira, and our build/deploy systems.
• Take ownership of service reliability by responding to incidents, participating in the on-call rotation & post-incident reviews.
• Collaborate across all phases of projects to continuously improve our email platform.
• Troubleshoot and resolve …