Health Client Manager

Amazing Opportunity and Great Place to Work!

Are you a fast learner who is fascinated by Client interactions?

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

About the Role

The Health Client Manager I is the main point of contact for clients, handling Health Benefits delivery, reporting, and ad hoc projects. Ensure client satisfaction, provide domain consulting, and maintain requirements. Play a crucial role in effective service delivery and meeting client needs.

Responsibilities

· The client manager builds a relationship with the client and interacts with the client contacts on a regular basis.

· Understanding the client requirements and can answer questions from both an operational and technological approach.

· Managing projects from beginning to end by working with a global team.

· Coaching, consulting and developing team on best practices.

· Working closely with global team of colleagues focused on client delivery and satisfaction, Main point of contact for client.

· Leading internal and external meetings for ongoing delivery

· Managing the delivery of client reporting including non-standard client reporting needs

· Illustrating proper investigation through a variety of information sources to draw conclusions. Identify when to escalate to Performance Team Leader as needed.

Requirements

· Experience of project and client management experience including multifaceted projects and teams (including onsite and virtual)

· Possess good analytical, problem-solving, and organizational skills

· Possess excellent oral, written, and interpersonal communication skills. …