Health Benefit Educator - MD or VA WAH

Please note: While this is a remote position, local and occasional out of state travel is required (50-75%) to be onsite with clients and stakeholders. Candidate must live in Maryland or Virginia area and be able to travel as needed.

Job Description

• Support output of a key discipline within U3000 Health Engagement Organization  

• Focus on achievement of assigned goals and support in achieving functional goals 

• Inform direct managers and teams to address resource and operational needs 

• Focus on short-term outputs and other work areas as assigned  

• Main contributor to business strategy by understanding market benefit offerings to ensure benefit education success to clients and customers in group setting  

• Able to self-manage assignments and schedule event times   

• Demonstrate in-depth understanding of key Cigna plan benefits, ancillary programs, and initiatives 

• Work with assigned Cigna clients during pre-effective timeline to coordinate tailored education events with available modality options (on-site, telephonic, and self-service engagement options)  

• Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)    

• Lead and deliver virtual and/or onsite awareness and education presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective customers in Select & Middle Market Segment (U3000)  

• Coordinate with local Health Engagement team to ensure needs are met and potential problems are averted  

• Provide information to Cigna client(s) on the use of available steerage resources throughout the plan year as assigned 

• Keeps account partners informed about account status and opportunities for expanded business  

• Follows established guidelines and procedures of benefit education events and other events as assigned  

• Maintains current knowledge in all Cigna products, programs, and tactics 

• Refers customer service inquiries, administrative functions, implementation, billing questions, and other production matters to appropriate service organization partners  

• Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines  

• May support local market community events as assigned 

Qualifications 

• Bachelor’s preferred; in education, marketing, business, or related field 

• 1-2 years experience in benefit education/presentation and event deployment/support  

• Current and active Health & Life License or in process of pursuing (completion within 60 days of hire)  

• Excellent communication and presentation skills   

• Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com) and virtual learning platforms (Web Ex Meetings) 

• Influential sales experience preferred   

• Proven ability to excel in heavily matrixed organization and expeditious sales cycles  

• Ability to identify opportunities and support cross-sell opportunities with sales/account …