Health Benefit Educator - MD or VA WAH
Maryland Work at Home
Please note: While this is a remote position, local and occasional out of state travel is required (50-75%) to be onsite with clients and stakeholders. Candidate must live in Maryland or Virginia area and be able to travel as needed.
Job Description
Support output of a key discipline within U3000 Health Engagement Organization
Focus on achievement of assigned goals and support in achieving functional goals
Inform direct managers and teams to address resource and operational needs
Focus on short-term outputs and other work areas as assigned
Main contributor to business strategy by understanding market benefit offerings to ensure benefit education success to clients and customers in group setting
Able to self-manage assignments and schedule event times
Demonstrate in-depth understanding of key Cigna plan benefits, ancillary programs, and initiatives
Work with assigned Cigna clients during pre-effective timeline to coordinate tailored education events with available modality options (on-site, telephonic, and self-service engagement options)
Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)
Lead and deliver virtual and/or onsite awareness and education presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective customers in Select & Middle Market Segment (U3000)
Coordinate with local Health Engagement team to ensure needs are met and potential problems are averted
Provide information to Cigna client(s) on the use of available steerage resources throughout the plan year as assigned
Keeps account partners informed about account status and opportunities for expanded business
Follows established guidelines and procedures of benefit education events and other events as assigned
Maintains current knowledge in all Cigna products, programs, and tactics
Refers customer service inquiries, administrative functions, implementation, billing questions, and other production matters to appropriate service organization partners
Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines
May support local market community events as assigned
Qualifications
Bachelor’s preferred; in education, marketing, business, or related field
1-2 years experience in benefit education/presentation and event deployment/support
Current and active Health & Life License or in process of pursuing (completion within 60 days of hire)
Excellent communication and presentation skills
Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com) and virtual learning platforms (Web Ex Meetings)
Influential sales experience preferred
Proven ability to excel in heavily matrixed organization and expeditious sales cycles
Ability to identify opportunities and support cross-sell opportunities with sales/account …
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Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits/Perks401(k) with company match Annual bonus plan Company Paid Life Insurance Comprehensive range of benefits Dental Life Insurance Medical Minimum of 18 days of paid time off per year Paid holidays Paid Time Off Tuition reimbursement Vision Well-being and behavioral health programs
SkillsAccount management Behavioral health Billing Business Communication CRM System Customer service Excel Healthcare Insurance Marketing Microsoft programs Presentation Salesforce Word
Experience1-2 years
EducationBachelor's Business Communication DO Marketing
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9