Head of Sales Operations

Who We Are:
KarmaCheck is a dynamic technology startup headquartered in San Francisco and is founded by Eric Ly, a trailblazer in the internet industry and former Co-founder and CTO of LinkedIn. Our mission is clear: to revolutionize digital identity verification. We're disrupting the antiquated healthcare credentialing sector within the Background Check industry using our cutting-edge proprietary technology powered by automation, machine learning, and data. Our cost-effective solutions are helping shape the future of digital identity and contributing to the authenticity of the evolving digital landscape.

We are seeking a highly skilled and experienced Head of Sales Operations to lead and oversee our revenue generation processes, including sales strategy, sales operations, training, and technology management. This executive leadership role will be instrumental in driving revenue growth by aligning sales teams with key objectives, optimizing sales operations, and ensuring operational efficiency across all revenue-generating functions. The Head of Sales Operations will work closely with executive leadership, sales, marketing, and other departments to implement best practices, drive performance, and streamline workflows.

What you’ll do:

• Collaborate with sales leadership to develop and execute annual and quarterly sales goals, quotas, and territory plans to align with the company's revenue objectives.
• Analyze and interpret sales data to determine sales potential, customer behavior trends, and inventory requirements. Provide actionable insights to sales teams and leadership.
• Develop and track key performance indicators (KPIs) to measure sales team effectiveness and operational efficiency. Make recommendations for process improvements based on data insights.
• Establish and standardize sales processes, methodologies, and best practices to improve sales productivity and operational efficiency.
• Identify areas of inefficiency or bottlenecks within the sales operations processes and implement solutions to resolve them. Ensure continuous improvement across all aspects of the sales function.
• Lead the selection, procurement, implementation, and maintenance of sales technology tools, including CRM systems, and  sales enablement platforms.
• Work with finance and sales leadership to design and implement variable compensation plans, incentive structures, and performance-based rewards programs to motivate and retain top sales talent.
• Monitor and track incentive program performance, ensuring that payouts are accurately calculated and aligned with individual and team goals.

Key Requirements:

• 7+ years of experience in sales operations, revenue operations, or business analysis, with at least 5 years in a senior leadership role. Experience in a start-up, fast-paced, high-growth environment is highly preferred.
• Leadership Skills: Proven track record of leading and developing high-performing teams. Strong ability to motivate and inspire a diverse group of sales professionals.
• Deep understanding of sales process design, sales analytics, and CRM systems. Experience with sales forecasting, territory planning, and quota setting is essential.
• Expertise in sales technology platforms (e.g., Salesforce, HubSpot, or other CRM and sales automation tools). Experience evaluating and implementing new sales technologies is a plus.
• Strong analytical skills with the ability to translate data insights into actionable strategies. Comfortable working with large datasets and sales performance 
• Bachelor's degree in Business, Marketing, or a related field. MBA or other relevant advanced degree preferred.

Perks & Compensation:

• Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity.
• 100% remote work environment with only limited required travel
• Competitive benefits package including medical, dental, 401k, and EAP.
• Take the time to Check Yourself - we have an unlimited time off policy.
• The expected base compensation for this role is between $160,000 - $200,000 for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future.

EEOC Statement KarmaCheck is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
If you require any specific adjustments or accommodations for your interviewing process, please connect with our recruitment team via your application. Let us know how we can best support you to ensure you have a positive interview experience!
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