Head of Enablement

Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice. 

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 30,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the Team & Role:

At Headway, enablement ensures that employees possess the skills, knowledge, process expertise, and access to assets to optimize every provider and patient interaction. It’s a collaborative approach to identifying and delivering the right training, resources, support, and tools to teams so they are fully equipped to help providers and patients achieve their goals. Knowledge management is an essential part of this, allowing the teams Enablement serves to reduce knowledge silos, maximize productivity, reduce inefficiencies, deliver a better customer experience, and win more providers faster.

Note that up to 30% of your time may be spent on additional, out-of-role business needs. This is because our business is rapidly changing in order to achieve our mission of building a new mental healthcare system. This is an extraordinary asset for your career, allowing you to diversify your skills, take on stretch opportunities, try on new types of enablement work, and support the business in new ways.

You will...

For the sales, customer success, and account management organizations, you will

• Take accountability for gold-standard adult education and role readiness
• Manage and grow an existing department of high-performing enablement professionals delivering onboarding, continued education, and go-to-market updates in a fast-paced startup environment
• Own quarterly and annual planning for the department in concert with key partners …