GTM Applications Product Owner, Development Operations & CRM Analytics.

See yourself at Twilio

Join the team as Twilio’s next GTM Applications Product Owner, Development Operations & CRM Analytics.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. 

The GTM Efficiency Operations team is essential for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Marketing, and Strategy organizations. This Product Owner, DevOps and Analytics will work to design, manage, and build scalable solutions. This is a great role for an experienced Product Owner, who is looking to partner with our global stakeholders, leadership and builders to execute the team's roadmap that operationalizes the highly-visible, cross-functional goals of the GTM organization alongside the Keep the Lights On (KTLO) work. This includes mergers & acquisitions and enabling international sales motions (e.g. compliance with international laws, selling in different currencies). As well as, improving customer facing teams’ ability to identify, understand, predict, and respond to customer behaviors that indicate risk or opportunity. The ideal candidate enjoys solving complex, high-stakes problems, is naturally curious and always looking for ways to standardize and simplify while being inclusive of cultural or international differences. 

Responsibilities

In this role, you’ll:

• Use strong customer empathy to be a subject matter expert and trusted advisor for your partner’s operational goals and challenges, defining and getting alignment on policies, process and procedures
• Be the liaison between the business and technical teams, ensuring all business requirements are documented, articulate the “what” and “why”, and ensure they are understood by the platform and systems teams
• Analyze and document as-is and to-be process flows to identify gaps that are converted into requirements
• Maintain a complete view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• Collaborate …