Group Product Manager, Data

Role Overview

As the Group Product Manager for Data, you will be responsible for driving the vision, strategy, and roadmap for the features that empower product-led growth teams to bring together data from many disparate sources to create comprehensive customer profiles they can leverage for insights, segmentation, and targeting automated messages.

You’ll collaborate with cross-functional teams to deliver innovative solutions that solve complex challenges in data transformation, identity resolution, and maintaining data quality.

You’ll engage with executive leadership to influence our vision, strategy, and how we get our product in the hands of more customers.

But, your primary responsibility will be creating an environment that your product teams can flourish in and coaching them on the skills needed to become highly sought after product managers.

At Customer.io, we enable companies to create highly personalized messaging journeys that impact millions of people every day. Our customers are fellow product-led growth companies who use emails, SMS, in-apps, and mobile push notifications to accelerate their customers’ “Aha!” moment and drive real growth. Dogfooding is in our DNA.

This is a high-impact leadership role for a product professional who thrives at the intersection of strategy, execution, and user empathy.

Key Responsibilities

Leadership

• Own the product vision and roadmap for data egress, data quality, and segmentation capabilities within the customer.io platform, aligning with the company’s overall goals and taking advantage of market opportunities.
• Collaborate with senior leadership to align product strategy with overall business objectives.
• Lead and mentor a team of Product Managers to build and launch innovative solutions that bring real value to our customers while delivering against measurable business outcomes.

Market Analysis and Customer Understanding

• Stay ahead of industry trends and competitor offerings in MarTech, product-led growth strategies, and data management trends to ensure our products remain cutting-edge and differentiated.
• Advocate for the customer, specifically the data partner or engineering persona, leveraging your deep understanding of their jobs to be done, desired outcomes, and pain points.
• Analyze user data to inform product development decisions and prioritize features.
• Translate customer insights into actionable product strategy for your teams.

Product Development & Execution

• Translation of company and functional objectives into an executable strategy for your teams and driving alignment across your product area.
• Oversee the entire product development lifecycle, from ideation to launch and post-launch optimization.
• Prioritize product features and manage product roadmaps across multiple product lines.
• Collaborate with design, engineering, marketing, and sales teams to ensure smooth product delivery.

Cross-Functional Collaboration

• Align with marketing, sales, and customer success teams to ensure go-to-market readiness and drive adoption of new features.
• Support customer education and enablement by contributing to training materials, documentation, and customer-facing content.
• Serve as the internal and external champion for the product, regularly presenting updates to stakeholders and customers.

Data-Driven Decision Making

• Establish key performance indicators (KPIs) to measure product health and OKRs to track initiative progress.
• Analyze product usage data and identify areas for improvement.
• Regularly communicate product performance and insights to stakeholders.
• Create and maintain a culture of continuous testing and iteration of product capabilities using customer feedback and usage data.

Qualifications

Experience

• Proven track record with 5+ years as an individual contributor product manager responsible for value and viability of solutions with 1+ years of that leading multiple teams.
• Proven ability to go deep and quickly learn new domains, as well as solid understanding of all major parts of the business.
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
• Proven track record of coaching and developing other people.
• Demonstrate a clear understanding of your role as the primary coach of your product managers, and how that differs from managing products directly.
• Proven ability to engage with both individual contributors and leaders of all levels in constructive and collaborative relationships.
• Demonstrate servant-based leadership and knowledge of leading by context rather than control.
• Responsibility for assisting with quarterly planning and assigning objectives (problems to solve) to product teams.

Bonus for

• Direct product experience with building software for data ingestion, transformation, catalog management, AI-powered observability and quality assurance, and data export/synching.
• Ownership of growth function or familiarity with the needs of product-led growth teams and a strong understanding of self-serve SaaS models.

Mindset

• Customer-obsessed: you are empathetic to your customer’s situation and needs and strive to deeply understand their jobs to be done.
• Data-driven: you don’t just measure success and track KPIs. You obsessively dig through data looking for customer problems even customers don’t realize exist. You believe data bread lines are the enemy of getting to customer value.
• Tenacious: You favor velocity and learning over predictability, continual improvement over perfect design. Regardless of the obstacles you encounter, you find a way forward.
• Product Zen: Innovative thinker who can balance long-term vision with short-term execution; customer value with company viability; and data-driven, logical thinking with product sense.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $186,837-$214,813 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1 - $224,204 - $257,776 USD Zone 2 - $205,521 - $236,294 USD Zone 3 - $186,837 - $214,813 USD

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

1. 1. 30-minute phone call with a Recruiter
   2. 45-minute video call with the Hiring Manager
   3. 60-minute video call Product Case Working Session
   4. 60-minute video call Product Case Review
   5. Final Stage:
      1. 30-minute video call with People Partner
      2. 30-minute video call with a senior Product team member

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.