Global Payments Operations Analyst

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We're committed to bringing passion and customer focus to the business.

Job Description

Global Payment Operations Analyst
Location: Canada (EST)

INTRODUCTION:

ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality.

THE TEAM:
Our Global Commerce and Payments operations teams manage over $12 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage, powerful technology, intelligent billing, frictionless payment experiences, and unmatched risk and compliance controls. Our clients range from major fitness chains to independent trainers, boutique studios, and health clubs, all supported through our platforms, including Ignite, Glofox, Trainerize, and Evo

THE ROLE:

As a Payments Analyst on the Global Payments Operations team, you will support day-to-day payment operations, including onboarding clients, analyzing and solving clients’ unique payment problems across different countries, and helping to optimize disputes, risk, and fraud issues. You will spearhead initiatives to refine billing and payments processing workflows for the ABC Fitness Glofox and Trainerize platforms, analyze and provide solutions to key global clients, and collaborate on initiatives with other ABC Fitness teams across Product, Engineering, and Operations. This role is critical for supporting our business and our largest clients to expand globally.

WHAT YOU’LL DO:    

• Operational support for Glofox and Trainerize clients for billing and payments related issues across the payment lifecycle
• Analyze client payments data and trends to develop actions plans and recommendations to improve performance
• Partner with cross-functional teams to support payments related roadmap initiatives for deploying new capabilities and workflows to operations
• Engage internal teams including Product, Engineering, Analytics Finance, Customer Succes and Payments Operations teams to triage and resolve customer support issues
• Monitor and build alerts for payments workflows to ensure accurate performance
• Constantly and rigorously ideate with a focus on improving payments performance.

WHAT YOU’LL NEED:

• Up to 2 years of relevant experience in a Payments analyst or Operations role
• Experience with payments processing and back-office workflows for ecommerce, SaaS, or billing or payments processing.
• Experience working with Stripe or other payment processor dashboards, reports and back-office tools
• Sharp analytical skills and attention to detail - the ability to dig into large amounts of data and distill actionable insights, good communication and presentation skills
• Experience with data analysis using SQL, dash-boarding using visualization tools
• Ability to work with and navigate cross-functional and global teams

WHAT'S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset  

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! 

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam  

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!  

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement  

• Medical/Dental/Vision coverage  

• EAP – we get you help when you need it. Period.  

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 

• And more! – so many benefits we couldn’t even fit them all here! 

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $45,000 -- $62,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com 

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!