Field Service Technician

Description -

What we offer:

When our people thrive, so do we. HP’s comprehensive compensation and benefits package, which we call Total Rewards, is both our investment in you and our path to success. You’ll find programs, resources, and offerings to support you and your family.  At HP, you can achieve great things – and get rewarded for it.  This is just the beginning.  A future of innovation awaits.

About the opportunity:

The Field Technical Support Team is part of HPs Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP.  In this role you will work from your home office in the Chicago Metro Area.  You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP Printers. 

What you’ll do:

• Perform installations, training, maintenance, and repairs on customer equipment. 
• Determine site and equipment requirements. 
• Understand customer goals and identify the consequences of various solutions. 
• Work according to the project plan, installation plan, and escalation plan. 
• Configure system hardware, software, and network components. 
• Assemble and integrate system/product and verifies system/product operation. 
• Use proactive monitoring procedures to identify problem-prevention opportunities. 
• Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts. 
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. 
• Handle customer-relations problems promptly and appropriately, and escalate issues according to established procedures.

Educational Experience:

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

What you bring to the team:

• Knowledge and experience with printers repair support
• Exceptional organizational or project management skills
• Exceptional communications skills
• Problem-solving skills
• The ability to build and maintain ongoing relationships with customers, peers, and support partners
• The ability to perform under pressure where customers rely on you to solve their technical problems

SPECIAL SKILLS:

• Knowledge of Color Management
• Knowledge of inkjet printing technology
• Strong mechanical skills
• Strong pneumatic skills
• Strong electrical and electronic skills
• Strong computer/network skills
• Ability to work autonomously.
• Valid driver’s license in good standing
• Ability to lift, bend and stoop throughout the day as necessary to repair printers.

The pay range for this position is $25.30 to $35.43 per hour (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

The base pay range for this role is $52,650 to $73,700 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 
  • 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement