Field Account Manager

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: Up to £30,000 plus £5,000 car allowance or company car

Location: Field Based 

Working Hours: 8:30/9:00 - 17:00/17:30

This role involves cross-selling and up-selling to businesses with a typical employee size between 10 and 30. The majority of your time will be spent visiting customers to hold face to face meetings with them, with a typical week being 1 day in the office/home and 4 days out on customer visits. As a Field Account Manager your role will involve being a trusted advisor to your customer base, proactively offering consultative assistance for any projects pertaining to digital transformation. It is a busy, customer facing role delivering exceptional levels of service consistently alongside meeting sales targets. You will take ownership for customer accounts and utilise the support departments where necessary. 

Key Responsibilities: 

• Understand, via effective questioning & rapport building, your customers’ current and future requirements to create a mutual account development plan and uncover imminent & future sales opportunities
• Present bespoke solutions to meet customer needs
• Work alongside our desk-based account management team to offer the best complete and transparent service wrap for customers
• Carry out proactive outbound communication to our customers – including booking customer visits for yourself 
• Create value and build strong relationships with customers
• Proactively upskill and self-learn
• Cross-sell and up-sell all Daisy products and services to your existing customers 
• Meet set revenue and product penetration targets on a monthly basis 
• Identify and escalate opportunities to sell further products by way of visit or referral 
• Responsible for keeping churn to a minimum 
• Re-sign customers into new contract
• Work towards set targets, KPI’s, goals and objectives 
• Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact 
• Collect Key Decision Maker contacts and contact details
• Obtain additional information where possible to maximize customer contact details 
 

Qualifications

• Recent Sales or Account …