Expert Solution Consultant – Customer Journey Management (CJM)

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

As an Expert Solution Consultant in the Customer Journey Management (CJM) space, you will play a pivotal role in providing pre-sales technical support and expertise for Adobe Journey Optimizer. You will work closely with the sales team to support customer pursuits and demonstrating how Adobe’s CJM solutions can meet customer needs and transform their marketing and technical efforts.

Key Responsibilities:

 

• Pre-Sales Technical Leadership: Provide expert-level technical support during the pre-sales process, including guiding sales teams through customer-facing presentations, product demonstrations, and technical discussions.
• Story-telling and Demo Capability: Effectively story tell, and demo based on customer discovery and use cases given
• Competitive Information: Maintain a keen familiarity of customer journey management competitors, especially strengths and weaknesses of each competitive solution
• Keep up to date on trends & developments around 1st, 2nd & 3rd party data management, audience management, ESP & personalization best practices. Additionally, full understanding of key integration points across Adobe’s experience cloud.

Requirements
(Be great at a couple of these, dangerous on a few more, and willing to learn the rest)

• Experience with audience-based marketing. Customer Journey management experience is a huge benefit.
• Conversant in enterprise product, solution and technology strategies with the ability to convert current knowledge and skills to the Adobe platform.
• Excellent presentation skills and strong verbal, written and interpersonal skills
• Project management skills in delivering on time solutions that routinely exceed customer needs.
• Customer-Focused: Ability to understand and prioritize customer needs and business outcomes.
• Scalable Impact: Desire to improve the scalability of knowledge transfer and process efficiency within the organization.
• Sense of Urgency: Ability to respond with urgency and ensure timely execution of key deliverables.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $170,300 -- $280,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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