Expansion & Renewal Director

About Carrot:

Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role: 

Carrot is seeking an Expansion and Renewal Director to support retention and growth in our Middle Market customer segment. You'll work closely with our Customer Success Managers (CSM IIIs) and on expansion and renewal opportunities for existing customers in the segment, working strategically to meet and exceed their needs and ensure Carrot remains a celebrated component of their benefits offering. The Expansion and Renewal Director will analyze customer data to identify trends, forecast renewal rates, and provide actionable insights to executive leadership, as well as benchmarks for clients. 

This role will also coach and develop CSM IIIs to build their relationship strategy and sales skills.   Success is tied to working in partnership with the MM Customer Success Managers to build and execute winning strategies with a focus on increasing our presence and achieving goals.

We are looking for a highly motivated individual with proven sales and account management skills who will excel in a revenue-generating coach/player role. This individual should be able to build credibility and trust with partners across all layers of the organization. A background in a quota-carrying sales role is a must.

Minimum Qualifications: 

• Bachelor’s degree
• 7+ years of professional experience working closely with external customers and partners in a quota-carrying sales role
• Track record of 3+ years exceeding quota
• 2+ years in a team lead or people leader role with demonstrated success in coaching to performance
• Experience with Salesforce or other CRM, including sales analytics, and identification and management of expansion opportunities across existing accounts

Preferred Qualifications:

• Comfortable providing feedback and coaching team members who do not have a direct reporting relationship
• Clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations 
• Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
• Gifted storytelling skills with the ability to present a case with both strong ROI and people-focused outcomes
• Comfort with presenting to senior and executive leadership
• Familiarity with Carrot’s buyers (HR benefits leaders)
• Detail-oriented with strong analytical, writing, and communication skills
• Comfortable working in an ambiguous environment; organized, diligent, and self-motivated

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $165,000-$180,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. 

Carrot teams span more than 40 states across the United States and dozens of countries around the world. Carrot has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.