EverPro - Customer Success Manager

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Customer Success Manager to join our DynaScape team and drive customer satisfaction, retention, and revenue growth. In this role, you will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing engagement with our products. Your ability to build relationships and understand customer needs will be key to ensuring their long-term success. If you're a motivated, relationship-driven professional who thrives in a collaborative environment, we'd love to hear from you!

Responsibilities:

• Manage customer relationships to maximize satisfaction, retention, and growth.
• Provide expert guidance on best practices to ensure successful product adoption and long-term customer success.
• Advocate for customers by collaborating with internal teams to communicate their needs, business drivers, and challenges, driving product and process improvements.
• Conduct proactive outreach, business reviews, and consulting sessions.
• Monitor key customer health metrics, develop and implement strategies to improve engagement, and identify upsell and expansion opportunities.
• Maintain accurate customer records - account details, subscription changes, payment information, and resolve billing issues.

Skills and Experience needed for success in this role:

• 2+ years of experience in customer success, account management, or related experience.
• Strong communication and interpersonal skills, with a customer-centric mindset.
• Ability to translate technical concepts into user-friendly language.
• Experience with web and mobile applications, including strong troubleshooting skills.
• Organized, proactive, and adaptable to shifting priorities.
• Passion for helping customers succeed and achieve their business goals.

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. Ideally you are located near Oakville, Ontario and able to visit the DynaScape office, at least periodically to take part in weekly lunches, in-person events, and more frequently at the beginning to facilitate onboarding. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 

• Robust wellness benefits, including an annual wellness stipend 

• Flexible and generous (FTO) time-off 

• Employee Stock Purchase Program 

• Registered Retirement Savings Plan (RRSP) with 4% company match  

Compensation:

EverCommerce is committed to equal pay and transparency. The target base salary for this position is $70,000 - $75,000 CAD per year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within Canada. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. 

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!