Enterprise Social Media Community Manager

Job Description

Global Communications strives to be a robust dedicated team of trusted advisors who partner to drive business value. We advance the mission of the Company and create a cohesive picture of the Company's work in the world by shaping its narrative. We drive consistency around the Company's narrative and improve our corporate reputation as a result. Through our strategic approach, we ensure our company is positioned for success, its value is understood, and its reputation is protected. Our involvement with the entirety of the business – as strategic counselors – gives us a wide-angle perspective that we use to optimize opportunities, mitigate risk and achieve the company’s goals. We align as a cohesive team with shared goals and a clear picture of the results we pursue. 

Enterprise social media is a part of the Digital Communications and Brand team in the Global Communications organization. 

Position Description 

Come join a thriving, Enterprise, cross-functional team that is focused on advancing social capabilities across our business, around the world. 

The Community Manager is an experienced, creative motivated individual who will provide thought leadership and lead best-in-class social media content development, publishing, monitoring and engaging across our headquarters company social media channels. 

Primary Responsibilities 

• Community manages 4+ social media channels to enable healthy and thriving social communities.  

• Leverage calendaring tools for coordinating, planning, and uploading approved content for publishing across corporate social platforms. 

• Daily monitoring, engage with our community, reply to comments, and monitor for AE/PQC 

• Support team with organic and paid performance reporting, benchmarking, and paid ad trafficking. 

• Assure content is medically and legally approved prior to publishing to corporate channels. 

• Attend/support collaboration with Content Review Team (CRT) members in development and approval of content as needed. 

• Maintain a social media center of excellence in content capabilities, creative best practices, paid capabilities, and social-first thinking that celebrates diversity and inclusivity. 

• Collaborate with multiple internal teams within global communications and agency partners to create tailored organic and paid social content plans to reach and actively engage target audiences. 

• Manage the day-to-day interactions with creative and paid agencies of record, collaborating on annual social strategy. 

• Collaborate and coach others on creative and paid best practices, appropriate channel selection and paid amplification based on target audience and desired outcomes. 

• Provide social thought leadership, model compliance, and share content across a robust global network of community managers. 

• Drive experimentation and advance our social strategy and other innovative ways to connect with new audiences across a variety of key platforms. 

• Nurture key partnerships with current and emerging social media platforms to gain first-mover access that drives our brand and business forward. 

• Conduct all activities in full compliance with our company policies, values, and standards. This is a critical component of a highly visible role within the company. 

Location/Commute:  

• Applicants must have the ability to work from our site in Rahway, NJ. 

• We offer a Hybrid Work Model, a combination of 3 days in-office (onsite) & 2 days offsite/remote). 

• This position cannot be 100% remote.

• Note - This role has 25% to 50% expected Travel for events, congresses, meetings etc. ("Up to 50%" between June to September months)

Position Qualifications 

Education Minimum Requirement: 

• Bachelor's Degree

Required Skills and Experience 

• 5+ years' experience in social media marketing in a global capacity, creating strategies and content using core and emerging social media platforms.

• Driving both paid and organic promotion on social media channels. 

• Social Media Channel Management and familiarity with social technologies (Khoros, Hootsuite, Social Studio, Sprout Social, Kapost, Canva, etc.) 

• Proficiency with technical aspects of social media, data, data sources, and visualization 

• Comfortable working in highly matrixed environment of multiple teams/agencies and thrive under tight timelines when needed. 

• Proven project planning skills with eye for details and ability to prioritize in a fast-paced environment. 

• Excellent communication/presentation, effective writing, and content creation skills 

• Ability to think analytically and problem solve when needed. 

Preferred Experience and Skills 

• Experience managing social media in a highly regulated industry. 

• Knowledge of paid social media, brand lift studies, A/B testing, and social analytics 

• Familiar with employee advocacy technology and strategies 

• Experience working with influencers on social media.   

• Graphic design skills 

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

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