Enterprise Implementation Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

The Enterprise Software Implementation Consultant is responsible for successfully implementing complex software offerings in a dynamic enterprise customer landscape where each implementation is customized to the school systems, business process and needs. The position has ownership of the customer’s success starting with initial discovery sessions, through a seamless customer transition to support. 

Success in this position requires a partnership with each customer to understand their business and consult on the best possible way to use our software offerings to meet their needs. The position will provide software consulting including gathering detailed requirements and user stories to understand how the software can be utilized or enhanced to solve business problems. Project ownership can extend 12+ months, during this time, this position is expected to interact with all levels of the customers organization to achieve results for their clients. From executive level presentations, to front line user training, this position represents Heartland School Solutions to our largest customers. To be successful in this position must be a subject matter expert in multiple software offerings and in k-12 food service operations. This position requires professional conversations with clients daily regarding general or complex questions and/or system problems. As such, the representative needs to be responsive, proficient, and passionate about their customers' success in any work they perform for their clients. It is imperative the Enterprise Implementation Specialist is approachable, consistent and forward thinking to address the client’s ongoing issues and future needs.

Essential Duties and Responsibilities 

• Provides world-class remote and onsite training to enterprise customers.

• Applies a consultative approach to software implementation projects to ensure the solution meets the business needs.

• Assists Project Managers in coordinating long, complex projects: Proactive Process Improvements to process and solutions. 

• Strong understanding of Project Management methodologies with the ability to manage projects within a structured manner.  

• Trains support teams on details of each enterprise account

• Trains New hires …