FreshRemote.Work

Enterprise Deployment Manager - United States Remote

 

 

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

  • Constant innovation has created a transformative technology, unique in its space
  • More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
  • We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the role:

The Enterprise Deployment Manager (EDM) is assigned to customers once the deal is closed. EDMs ensure that customers understand and experience the value of Altium’s Enterprise solutions (AES). The EDM enables the customer’s successful deployment of AES, and ensures they are productive. The effectiveness in influencing both internal and external stakeholders is the single most important characteristic of the EDM. EDMs demonstrate value, can put systems and processes into common practice, and efficiently resolve internal and external issues. The EDM plays an indispensable role in bridging the gap between the Altium Sales, Customer Success (Technical Support) and R&D organizations.

Key Competencies

  1. Ability to think strategically and understand Altium’s goals and objectives, and influence decisions and policies that will help Altium AND the customer achieve goals and objectives.
  2. Possess emotional intelligence to empathize with the customer, understand who the customer is, how they think, and translate that into customer requirements.
  3. Be action-oriented and leverage project management skills to work effectively with deployment and technical support teams.
  4. Be proactive and capable of driving improvements to systems, processes, products, and solutions.

 A day in the life of our Enterprise Deployment Manager:

  • Work with Account Managers, Solution Architects and other EDMs on training, guiding, and coaching customers through the myAltium engagement process.
  • Project management of the Deployment Enablement stage, and ensure the customer’s ongoing success post deployment.
  • Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.
  • Serve as the post-sale point of contact for customers during AES deployments. 
  • Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
  • Handle escalations of deployment and customer productivity blocking issues, and coordinate related activities with Sales, R&D, and Customer Success (Tech Support).
  • Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business.
  • Build excellent customer relationships, and influence them to adopt recommended best practices.
  • Work with Account Managers to reduce churn, and enable client expansion, renewal and retention.
  • Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities.

Who We’re Looking For

  • Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
  • At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA) 
  • Experience with PCB ECAD Library/component management, PLM, Oracle, and databases desirable
  • Ability to engage customer at business level, drive alignment, and execution
  • Ability to be highly effective in a matrix management organization
  • Excellent communication skills, both written and verbal
  • Able to travel 30%

US JOB POSTS Must include:

The salary range for this role is $110,000-$150,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.

United States Benefits

🏥 Medical, Dental, Vision Plans and HSA and FSA accounts

❤️ Basic Life and AD&D insurance; disability coverage where applicable   

🌅 Retirement 401(k) Plan Option with Altium match

🧘 Calm App and Employee Assistance Program 

🏖 Paid holidays plus a “Choice Day” off per quarter       

✈️ Paid time-off on arising schedule upon key milestones

🤒 Sick time for Dr. appointments or family health needs  

👶 Family medical, maternity, paternity, and military leave

🏡 Flexible working arrangements available based on role and location

🥳 Employee referral and employee-of-the-month programs  

🖥 Home internet allowance

📚 Professional development support

🥪 Free lunch, snacks, and drinks in the office

🚗 Free parking

🎯 What Matters to Us

  • Big-thinking in pursuit of purpose
  • Diversity of thought
  • Courage of conviction
  • Transparency of intent
  • Ingenuity of AND
  • Agility in action
  • Adaptability of approach
  • Grit in pursuit of mission

🌍 Also, we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

💡 Learn more about why a career at Altium is an opportunity like no other: https://www.youtube.com/watch?v=cAYCOLpPLPE 

✈️ Altium Benefits: https://careers.altium.com/#s-benefits 

👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.

Apply

Job Profile

Regions

North America

Countries

United States

Benefits/Perks

Basic Life and AD&D insurance Calm App and Employee Assistance Program Disability coverage Flexible working arrangements Home internet allowance HSA and FSA accounts Retirement 401(k) plan Sick time

Skills

Account management Communication Customer relationships Customer Success Database Management Electronic Design Automation (EDA) Oracle PCB ECAD Library Management PLM Project Management

Tasks
  • Building customer relationships
  • Coaching customers
  • Enabling client expansion and retention
  • Ensuring customer success post deployment
  • Guiding customers
  • Handling customer escalations
  • Increasing adoption and usage of AES
  • Project management
  • Reducing churn
  • Resolving software issues
  • Training customers
Experience

5 years

Education

Bachelor's Electrical Engineering Master's Mechanical engineering

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9