Enterprise Deployment Manager

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Constant innovation has created a transformative technology, unique in its space
• More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
• We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the role:

The Enterprise Deployment Manager (EDM) is assigned to customers once the deal is closed. EDMs ensure that customers understand and experience the value of Altium’s Enterprise solutions (AES). The EDM enables the customer’s successful deployment of AES, and ensures they are productive. The effectiveness in influencing both internal and external stakeholders is the single most important characteristic of the EDM. EDMs demonstrate value, can put systems and processes into common practice, and efficiently resolve internal and external issues. The EDM plays an indispensable role in bridging the gap between the Altium Sales, Customer Success (Technical Support) and R&D organizations.

Key Competencies

1. Ability to think strategically and understand Altium’s goals and objectives, and influence decisions and policies that will help Altium AND the customer achieve goals and objectives.
2. Possess emotional intelligence to empathize with the customer, understand who the customer is, how they think, and translate that into customer requirements.
3. Be action-oriented and leverage project management skills to work effectively with deployment and technical support teams.
4. Be proactive and capable of driving improvements to systems, processes, products, and solutions.

 A day in the life of our Enterprise Deployment Manager:

• Work with Account Managers, Solution Architects and other EDMs on training, guiding, and coaching customers through the myAltium engagement process.
• Project management of the Deployment Enablement stage, and ensure the customer’s ongoing success post deployment.
• Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.
• Serve as the post-sale point of contact for customers during AES deployments. 
• Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
• Handle escalations of deployment and customer productivity blocking issues, and coordinate related activities with Sales, R&D, and Customer Success (Tech Support).
• Work with Solution Architects and R&D to resolve software issues that …