Enterprise Customer Success Manager - Whitelabel

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - We are seeking an Enterprise Customer Success Manager to support and expand our relationships with key, strategic retail partners using our Whitelabel Ecommerce solutions. This role is pivotal in driving the success of our enterprise offerings by providing proactive, strategic advice on best practices for driving growth, representing the retailer's interests internally, and refining our customer success methodologies and metrics.

About the Team - As part of the Enterprise Customer Success team within the broader Enterprise Solutions organization, you will collaborate with colleagues across multiple specialized groups such as Technical Account Management, Project Management, Solutions Architecture, Technical Support, Documentation, and Sales Engineering. This role involves extensive cross-functional collaboration, offering exposure to a wide range of business operations and initiatives.

About the Job 

Responsibilities:

• Lead customer relationship and growth strategies for a portfolio of strategic retail partners.
• Gain a comprehensive understanding of Instacart's business operations and the competitive landscape.
• Partner with Business Development, Data Science, and Product teams to develop and execute playbooks and strategies that drive retailer success.
• Serve as a subject matter expert on Instacart’s enterprise offerings, educating both internal and external stakeholders on effective strategies for growth.
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