Enterprise Customer Success Manager - EMEA

StrongDM is driven by a clear mission: Secure Access, Zero Trust.
We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate.
Once a customer, forever a fan. That's our goal.
When you work at StrongDM, you join a team committed to solving today’s security challenges with technology that works and customers who trust us to protect their most critical assets.
If you ask anyone at StrongDM, you’ll find that our values truly guide everything we do—from how we innovate to how we treat each other. These values are the foundation of our culture and define who we are as a company. It may sound cliché, but we’re onto something great—and G2 agrees. 
We embrace the missionWe pursue masteryWe win together
These are the principles we embody as an organization. They influence how we work as individuals and teams, and what we look for in candidates who join us. We’re glad you’re here! If this sounds like an environment where you’d thrive, read on. 
Enterprise Customer Success Managers at strongDM......ensure our largest customers are set up for success from the start. Being the first CSM in EMEA,You will act as the CEO of the current EMEA/APAC book of business, collaborating with sales, Sales Engineering, Support, and Product teams to maximize the value they get from strongDM. To achieve that, you must deeply understand the problems customers seek to solve, build consensus across teams, establish a project plan to roll out, manage expectations, and deliver on our product’s promise. You will own the customer relationship and the long-term health of the account.

What You'll Do:

• Act as an advisor and consultant to our customers
• Lead kickoff calls to determine customer requirements, and goals, and define a deployment project plan to complete the rollout
• Work directly with your technical counterpart to map customers’ objectives to concrete steps in the rollout plan, and then ensure those steps are completed
• Collaborate closely with Support and Engineering to resolve customer-specific challenges, answer questions, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible
• Drive product adoption across the entire organization by learning customers’ goals and suggesting ways …