Enterprise Account Manager

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will:

As an Enterprise Account Manager, you would handle a best-in-class portfolio of restaurant groups and strategic accounts and assume responsibility for the restaurant and/or group relationship after the sale and installation is completed. You are charged with maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services. You will engage in face-to-face meetings with decision makers to deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure.

The position will serve as an advisor and primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, you will capture feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.

OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by applying best in brand front-of-house management and online reservation technology.

We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent.

Responsibilities include:

• Cultivate high-level relationships and act as trusted advisor for restaurant groups/ Strategic Accounts.

• Act as liaison between clients and relevant company departments to resolve issues.

• Lead client retention efforts and overcome strategic objections.

• Deliver customized product and service presentations, both in-person and online.

• Encourage and educate clients about industry trends and alternative business perspectives.

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