Enterprise Account Executive - East, Conversational AI

About Observe.AI
At Observe.AI, we empower enterprises to transform and automate customer interactions—driving meaningful business impact from the first customer touchpoint to resolution. With our advanced AI-powered solutions, including real-time agent assist and AutoQA, we’ve already set a new standard in enterprise AI. Now, we’re expanding our capabilities with the launch of innovative Conversational AI products that will redefine how enterprises leverage automation.

The Opportunity
The future of customer engagement is AI-driven, with conversational automation representing a $300B market opportunity. While traditional NLP/NLU-powered solutions have fallen short, Observe.AI is leading the revolution with state-of-the-art LLM-powered Conversational AI technology. Backed by 7 years of experience and insights from 300+ customers, we’re perfectly positioned to disrupt the space and unlock massive value for enterprises worldwide.

We are seeking an Enterprise Account Executive to play a pivotal role in establishing our newest product, Conversational AI, in the marketplace. In this role, you will be responsible for our future growth and driving the positioning of Observe.AI’s new generative AI product, Conversational AI. We will trust you to evangelize Observe.AI, and the ideal candidate will have an entrepreneurial mindset in running your book of business, and consistently go above and beyond on your quarterly targets. Your expertise, passion and hustle will guide customers to understand the value-proposition of our innovative Conversational AI offering and you will be a key stakeholder in shaping the future of voice-driven customer interactions.

As a key member of an agile new team, you will report directly to the Chief Revenue Officer and work closely with the founder/CEO. This role will also partner with internal stakeholders such as engineering, product and marketing to help define, position, message and sell an exciting new product to the market. 

This role is an incredible opportunity for you to take the next step in your career and be part of the sales team that will shape the future of our industry.

Why Join Us?
As a key member of our core team, you’ll play a pivotal role in developing and launching cutting-edge Conversational AI products. You’ll work at the forefront of AI innovation, helping to build solutions that will transform how global enterprises adopt and scale AI—delivering real-time customer assistance, smarter automation, and seamless interactions.
This is your chance to join an industry leader as we drive the future of Conversational AI and empower enterprises to reach new levels of efficiency and customer satisfaction.

What you’ll be doing:

Problem Identification and Validation

• Leverage expert knowledge of contact center market and AI technology to diagnose customers problems and effectively position Observe.AI’s Conversational AI product for customer value
• Validate there is a real user need in the market that will be served by this new product
• Identify end user persona to gain understanding of prospects goals, pain points and unmet needs (and where Observe.AI can solve)

Identify New business Opportunities & Secure New Business 

• You will prospect, develop, create sales pipeline and close new customers onto our Observe.AI Platform through inbound and outbound efforts
• Own the full sales-cycle from lead to close
• Educate and consult customers on the value of our new product throughout the sales and adoption cycle

Sales Strategy & Execution

• Develop and implement sales strategies to drive adoption of our new Conversational AI product
• Manage the full sales cycle, from prospecting to closing enterprise-level deals
• Collaborate with cross-functional teams to refine product based on market need
• Prioritize opportunities and manage a high volume of inbound and outbound email efficiently
• Design, develop, and deliver client facing sales content and presentations, etc.
• Foster relationships with senior executives and decision makers across all industries

Promoting products and services 

• Clearly articulate the product's value proposition through various channels
• Forecast performance against sales targets with a high degree of accuracy using a combination of bottoms up deal by deal commits and top down territory analysis
• Monitoring sales and tracking relevant KPIs to evaluate the business strategy 

Who you are:

• You have a hustle mindset and thrive in a very fast paced environment
• 5-7 years of experience in enterprise SaaS sales, with a focus on new product launches or experience working at startups in their early journey
• Excellent communication and storytelling skills
• Experience selling Contact Center or related technologies is a must
• Experience selling AI product is a must including but not limited to NLP, LLM related products
• Experience selling Conversational AI products is good to have
• Experience building and iterating on the collateral needed to prove customer value prop and sell

Salary Range

The OTE (On Target Earnings) compensation range targeted for this full-time position is $200,000 - 250,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Compensation, Benefits and Perks

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible time off 
• 12 Company holidays + Winter Break and up to 14 weeks of parental leave
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.