Engineering Support - Network Administrator

About Cleerly

We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. 

Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. 

At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. 

About the Opportunity
This Engineering Support - Network Administrator role will provide support internally and externally to clients enabling Commercial go to market solutions and following up on recently implemented Clients. You will work closely with Implementation and Client Services teammates, as well as interact directly with Clients as needed.

This role is perfect for someone who enjoys...

• Enjoys problem solving and building processes from scratch
• Company start up culture and being a part of its development
• Working to improve the client experience and increase client utilization of Cleerly
• Being self structured and takes initiative in their role
• Is looking to be a part of something bigger and have a positive impact in patients lives
• Flexibility and agility to work cross-functionally in a fast-paced environment

Responsibilities

• Assistance with installation, modifications, ongoing support, and troubleshooting of client facing agents or network connections such as VM based agents or VPN connections. 
• Be a technical resource as part of the client onboarding process
• Assist with integrating client on-premise identity provider with Cleerly’s platform using SAML 2.0
• Respond to internal team member requests for technical assistance
• Assistance to conducting periodic upkeep and maintenance of operational functions for the internal Cleerly team members
• Conduct administration and upkeep for internal services and applications and operate between Cleerly’s internal IT team and Engineering team. 
• Work directly with members of the Implementation and Client services team to be a technical resource for assisting client interactions and meetings. 

Requirements

• 5+ experience in a support or engineering capacity. Including; 
• 3+ years of customer support experience either through Helpdesk-type role or similar
• 3+ years of relevant experience in network administration and management
• 3+ years of virtualization and linux administration experience
• Familiarity and experience with Amazon Web Services (AWS) 
• Experience with Infrastructure as code (specifically terraform)
• Proficiency with SQL Database including basic querying
• Familiarity with Virtualization technology (VMware and Hyper-V a big plus)
• Familiarity or experience in clinical environments or healthcare is a plus
• Understanding of fundamentals of enterprise network design and security (Cisco certification or equivalent a huge plus)
• Experience with troubleshooting network problems (DNS, routing, IP addressing)
• Ability to use Linux to help troubleshoot (navigate in a terminal, look at logs)
• Proficient in Google Workspace, Slack, Github, Jira ticketing systems
• Detail oriented with strong organizational skills
• Team player with excellent communication and presentation skills
• Self-motivated and willing to jump into tasks as they arise
• Takes initiative in their work
• Quick learner and problem solver that works well under pressure
• Flexibility and agility to work cross-functionally in a fast-paced environment

Salary: $115,000-$160,000

 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). We hire employees anywhere within the United States and account for geography when determining base salary.

Working at Cleerly takes HEART. Discover our Core Values:

• H: Humility- be a servant leader
• E: Excellence- deliver world-changing results
• A: Accountability- do what you say; expect the same from others
• R: Remarkable- inspire & innovate with impact
• T: Teamwork- together we win

Why you should apply:

• PURPOSE: Cleerly’s purpose is to create a world without heart attacks. With our new paradigm for precision heart care, we will leave big footprints in the sands of time. Help us make that a reality!
• GROWTH: We prioritize learning and growth. As a rapid growth company, there is always space for new challenges and responsibilities.
• OWNERSHIP: Everyone on the team contributes to our success, so everyone has equity in the company through our employee stock option incentive plan.
• BENEFITS: Cleerly offers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Along with stock options and a 401(k) match program that helps you invest in the future, Cleerly also offers company wide holidays, a winter break, as well as a self-managed PTO policy. Additional benefits include, wellness, home office and learning & development stipends and parental leave benefits for new parents.

Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences.

OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER.  We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Job duties, activities and responsibilities are subject to change by our company.

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