Engagement Manager, Hearing Health (Bay Area, California)

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Engagement Manager, Hearing Health (Bay Area, California)

• This position will support the Bay Area, California for Cochlear and must live in the territory.  

• Willingness and ability to travel up to 60% of the time with overnight stays and weekends.

• Candidates with hearing health background preferred.

• Accepting applications until November 11, 2024.

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

About the role

The purpose of the Engagement Manager position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets. This position will support the Bay Area, California territory for Cochlear. 

Key Responsibilities

Candidate & Professional Partners: Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners. The Engagement Manger has demonstrated solutions to sell Cochlear’s product portfolio through nurturing of candidates and product launches. Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology. Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners. Manage, develop and inspire mentoring volunteers. Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone. This communication may include explaining device features and functions and Cochlear services to drive brand choice. Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate.

Sales Acumen: Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders. The EM is beginning to achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers). Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations. Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear’s policies to ensure leadership sales reporting and provide a seamless customer experience. Collaborates with B2B teammates to educate on products to develop strong relationships …