Engagement Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

We are seeking a dynamic and experienced Engagement Manager (E.M) to join our team at Punchh. The EM will be responsible for managing client relationships, ensuring successful implementation and adoption of our loyalty and engagement platform, and driving customer satisfaction and retention.

Position Location:

Austin, TX

Reports To:

Director of Global Delivery

What We’re Looking For:

• Bachelor’s degree in business, Marketing, or a related field.

• Overall 5+ years of experience (Min. 3+ yrs relevant experience as Associate Project Manager / Project Manager) in a Software Delivery Services role.

• Exceptional attention to detail and ability to manage multiple project streams simultaneously and prioritize responsibilities

• An attitude of teamwork, cooperation, doing what it takes to get the job done, soft skills, and passion for tech

• Experience working in collaborative teams of engineers, product managers, sales, and delivery partners.

• Knowing how to read an audience, even over teleconference, to be able to adjust your message and communication style accordingly

• Excellent written and verbal communication skills

• Ability to articulate technical concepts and technologies

• Self-motivated remote working/work from home for extended periods

• Strong ability to control time management in project

• Experience working with a globally based project team

• Use of PSA software such as Mavenlink, Clarizen, etc.

• Familiar with tools such as SalesForce, Jira, and MS Products (Excel, Word, PowerPoint)

Nice to Have

• Strong understanding of the Punchh Platform

• Strong understanding of Loyalty and Engagement platforms in the Restaurant, Convenience Store and Grocery Industries

• PMP certification

• Experience with MS Project

Unleash your potential, what you will be doing and owning:

• The individual is expected to lead and drive the Implementation Life Cycle, including Project Kick-off, Business Requirement Gathering, User Acceptance Testing, and Project Hand-Off.

• Drive project communications (internal and external) to maintain stakeholder engagement & project delivery

• Plan, schedule, & maintain project timelines and milestones using appropriate tools.

• Drive client workshops to understand requirements and/or present and validate potential solutions

• Review and Analyze the client’s business operations and processes to provide strategic guidance

• Document Business Requirements and Functional Solution Design of high quality with no ambiguity.

• Initiate & Support Change Requests with delivery team

• Manage issues and risks for each implementation projects working with delivery managers

• Manage all assigned resources to ensure timely delivery of project deliverables with ops. team

• Maintain project Health and Metrics in designated Project Management tool

• Consistently work to deliver an increased time to value with shorter implementation cycles

• Balance customer success (customer outcomes and satisfaction) against contracted financials

• Drive internal Process Improvements

• Maintain Internal Documentation

• Coach & Mentor Associate Engagement Managers as needed

• Review and Analyze engagement SOP (standard operating procedure) the client’s business operations and processes to provide strategic guidance

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Sr. Director of Professional Services (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.