Enablement Content Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Enablement Content ManagerAs a member of the Global Field and Partner Enablement team, the Enablement Content Manager (ECM) curates enablement content, establishes and manages ongoing content governance and policies that streamline content creation, conduct audits and content archival, and acts as system administrator of the Genesys Enablement Platform (Genie/Seismic).The ECM will be an advocate – understanding the needs of Genesys and Partner sales teams and leveraging technology, best practices, and top-performing content to steer sellers toward what they need to close deals and drive customer success. This individual will collaborate cross functionally with the internal Genesys marketing, sales, operations, and BU teams to drive strategic content and platform design to drive consumption, adoption, and analyze the impact of assets on the sales process.RESPONSIBILITIES

• Implement, promote, and maintain Content Management and Governance through documented publishing guidelines, naming conventions, brand compliance, tagging, curation, and promotion policies.
• Establish and manage multiple Governance workstreams (Strategic, Platform (Seismic) architecture, and Content).
• Create, manage, and publish enablement content to support sales/partner programs and initiatives, and curate the content in a way that provides sellers with the right content at the right time in the sales cycle, leveraging content intelligence and automation appropriately.
• Consult, design and develop- Genie (Seismic) pages to align to overall business strategy and goals
• Manage overall content library, performance of content, and timely archival of low performing and/or out of date content.
• Provide ongoing enablement and consulting to marketing teams & other content publishers.
• Contribute to search engine optimization (SEO) initiatives with keyword optimization, content tagging, and metadata management.
• Provide insights on content ratings, utilization, and impact using learning management platforms, content management systems and web analytics tools.
• Ensure and demonstrate continuous growth of platform adoption year-over-year through content quality, relevance, and curation.
• Understand and communicate to leadership new technologies/platform features. Manage implementation of new technology/features.
• Provide feedback and recommendations to Marketing operations to optimize content quality and sales guidance.
• Partner with cross functional teams to develop training content for strategic sales assets.
• Overall Seismic platform system administration and management: Profile and Newscenter channel management, user management, external system integrations (Salesforce, Snowflake), work with IT team on requirements outside of the platform (i.e.Okta, SAML, sFTP) to ensure the most effective automation is in place to minimize manual work.

REQUIREMENTS

• 3+ years in SaaS content management, B2B marketing, or digital communications
• Experience working with Content Management and LMS platforms (Seismic experience preferred)
• Experience with salesforce.com (preferred)
• Experience supporting a global sales team (preferred)
• Content management experience (preferred)
• Channel/partner experience (preferred)
• Experience with MS office suite (strong Excel and PowerPoint skills required)
• Excellent oral and written communication skills
• Self-starter who is detail oriented with a strong bias toward action and tangible results.
• Knowledge of buyer and seller content needs across stages of the sales cycle.
• Problem solver with strong project management, change management, and organizational skills.
• Passion for knowledge sharing and helping others.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$52,000.00 - $102,000.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

 

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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