Employer Account Manager

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Who we are:

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We are creating a better way – one that is transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We are always on the lookout for creative opportunities to do right by our customers, and each other. Together, we are creating a better way to work, united by our common passion to make a difference.

What you’ll do:

We are seeking a highly motivated, customer-oriented Employer Account Manager to join our team. In this role, you will be responsible for delivering exceptional customer service, managing group medical and ancillary policies, cross-selling services, generating referrals, and ensuring client satisfaction and retention. Your primary focus will be building strong relationships with key B2B clients, understanding their unique needs, and serving as their primary point of contact for policy-related inquiries and support.  If you have a solid background in account management, extensive knowledge of group medical and ancillary policies, and a passion for providing outstanding service, this is an exciting opportunity to contribute to our organization's success.

• Account Management & Client Relationships:
  Serve as the primary contact for B2B clients, managing a diverse book of business with group medical and ancillary policies. Build and maintain strong client relationships through proactive communication and exceptional service.
• Customer Service & Support:
  Provide prompt, professional assistance to resolve client inquiries, concerns, and policy-related issues, ensuring client satisfaction and retention.
• Policy Management & Maintenance:
  Oversee policy implementation, enrollment processes, and post-enrollment support. Manage policy updates, billing inquiries, and annual renewal requirements.
• Sales & Growth:
  Identify upselling opportunities for ancillary products, generate leads through referrals and networks, and build a strategic sales pipeline with consistent follow-ups.
• Compliance & Collaboration:
  Ensure adherence to regulatory guidelines and carrier policies. Collaborate with internal teams to address complex client needs, streamline processes, and improve the overall customer experience.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Who you are:

• You have proven B2B account management experience, preferably in the healthcare or insurance industry, with a focus on managing group medical and ancillary policies.
• You have a minimum of 2 years of successful B2B sales experience, consistently meeting or exceeding sales targets while managing a dedicated book of business.
• You have a strong understanding of group medical and ancillary policies, including coverage options, enrollment processes, and regulatory requirements.
• You have a Health Insurance license or are committed to obtaining one within 30 days of hire.
• You have a track record of delivering exceptional customer service, effectively managing client relationships, and proactively addressing client concerns to ensure satisfaction and retention.
• You excel at building and maintaining long-term relationships with clients, including HR administrators and company executives, to strengthen partnerships.
• You have experience implementing proactive retention strategies, including outreach, problem-solving, and upselling to maximize client satisfaction and policy renewals.
• You are detail-oriented and proficient in CRM systems, MS Office Suite, and other tools to manage client interactions effectively.

What we offer:

• Generous benefits include medical, dental and vision beginning on your first day of employment. 

• 401K with matching. 

• Tuition reimbursement.

• Employee stock purchase program.

• 12 company paid holidays and flexible time off (PTO for non-exempt).

*Please note the above is a summary of responsibilities; a full job description is available upon request. 

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes a monthly commission-based incentive plan, plus an array of benefits designed to support employees’ personal and professional wellness.

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Hourly Pay Rate -23.50 USD Hourly

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Annual Commission Target -$12,000

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

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