eCornell Part-time Learning Consultant (Remote)

Rewards and Benefits

• This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States.The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State. 

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.

• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program

Department 

As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

The Opportunity:

Do you have a track record as a top performer in client support environments? We are looking for a confident, motivated, and curious candidate who wants to be part of a solution-based team and help create memorable relationships and partnerships.

The Learning Consultant is a client support role focused on the development and support of corporate partnership programs. This role is primarily responsible for growing and maintaining our customer base by assisting clients in the implementation process, technical integration with corporate learning portals, presenting best practices, and rolling out the online learning programs. In this role you will leverage opportunities for building key account relationships by gaining insight into client needs and having a thorough understanding of the market and our products.

What You Will Do:

• Identify professional executive education development needs and work with program directors to propose appropriate solutions to potential corporate-client students.

• Partner with sales and client contacts to develop targeted professional executive education development and eLearning programs.

• Implement and provide account management services for the professional development solutions.

• Coordinate client program implementation, delivery, orientation, and ongoing support.

• Deliver effective presentations to client program participants. 

• Develop and oversee customer retention campaigns.

• Maintain customer and student relationships to cross-sell and ensure future business. 

What You Will Need:

• Bachelor’s degree and 5 years of experience in eLearning & professional development, training, professional services, or consulting services, or equivalent combination of education and relevant experience.

• Demonstrated experience partnering with middle to upper-level management in corporate environments.

• Superior presentation skills; excellent written and verbal communication skills.

• Excellent organizational skills; ability to prioritize effectively and meet competing deadlines.

• Service and goal oriented; passionate about client support/satisfaction.

• Solid understanding of technical concepts and web applications; demonstrated experience and proficiency in the use of Microsoft Office suite, particularly Excel.

• Ability to travel occasionally (approximately 3 times a year). 

**Sponsorship for employment visa is not available for this position**

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.