eComm Program Specialist

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

The MillerKnoll Technology team is building customer-centric, digitally enabled business models to reshape the way our family of brands does business. We're creating frictionless customer experiences through digital solutions across our platforms, and we need an eCommerce Program Specialist to help us get there.

In this role, you will assist with account management, client implementations and program support activities to drive MillerKnoll B2B eCommerce sales growth.

ESSENTIAL FUNCTIONS

Manage incoming dealer and client support requests and conduct training for dealers on MillerKnoll’s B2B e-Commerce tools as needed. 

Establish relationships with MK contract managers, monitor client contract changes/updates, manage customer price adjustment tracking, and communication and coordination with internal teams and MK dealer contacts. 

Maintain program Master Accounts list and manage/administer dealer partner communications regarding platform maintenance, product discontinuations, pricing updates and other topics as needed.  

In coordination with Onboarding Consultants, provide support for client onboarding projects (catalog curation, management of dealer partner deliverables, testing, and launch activities).

Maintain program product Scout Boards and provide application training to dealers and MK sales contacts as needed.

Conduct account level assessments, create and implement business development plans in coordination with MillerKnoll B2B eCommerce Onboarding Consultants  

Manage MillerKnoll’s eProcurement Supplier Portal business presence/relationships.

Assist with the creation, development and management of program communications, dealer marketing and training materials.

Develop and maintain relationships with the sales organization, dealer community and customers to understand the needs of each audience and the impact that MillerKnoll’s B2B eCommerce capabilities have on each group.

Additional Essential Functions

Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor's Degree in Marketing, Business Administration or related field or equivalent level of professional experience.

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