Director, Trust Assurance (Remote, United States) - Waltham, MA, United States

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

•    Build a team of security knowledgeable individuals to act as the go between interfacing with customers and Dynatrace security SMEs (Subject Matter Experts) for both product offering and corporate security topics.
•    Assist legal with customer contract negotiations, providing information on product and corporate security capabilities that enables decisions on customer contract language.
•    Be the SME on security capabilities during key certification and customer audits (i.e. ISO, HIPAA, IRAP, etc.).
•    Lead this Trust Assurance team on customer security assessments and audits of Dynatrace.
•    Work with external and customer auditors in the completion of industry standard and customer driven audits.
•    Maintain and validate security evidence repository with required documentation for compliance with security policies and audit requests.
•    Reduce time to complete customer security reviews while improving accuracy and quality of responses.
•    Work closely with corporate and product security teams to be current on latest security advancements and product capabilities.
•    Act as the escalation point for the business in security topics with our existing customers as well as prospective customers.
•    Create escalation matrix for specific SME’s (ex. Disaster Recovery, credential management, privacy, remote access, etc.)
•    Create SLAs for responsiveness and set clear expectations to the business.
•    Work with Legal and other teams to streamline reviews, tools, and processes.
•    Create KPIs measuring responsiveness and closure of deals, and the team’s effectiveness.
•    Guage customer trends to proactively satisfy their requirements and streamline future audits.


Minimum Requirements: 

  • A minimum of 10+ years of IT security compliance
  • HS Diploma or GED required

Preferred Requirements: 

  • Bachelor’s Degree preferred
  • Strong knowledge of compliance concepts and platforms.
  • Ability to work with and manage cross-functional global teams.
  • Solid understanding of information security practices and principles.
  • Excellent writing skills.
  • Analytical mindset and ability to interpret scope and intent of customer information requests and audits.
  • Some global travel required to build team and maintain relationships with Subject Matter Experts.

Additional Information

DOE, salary $165K - $185K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.



Job Profile


North America


United States


401(k) Dental Health Life Insurance LTD PTO STD


AIOps Cloud Compliance Compliance Concepts Information Security Practices IT Security Compliance Observability Security Capabilities

  • Assist legal in contract negotiations
  • Build security team
  • Create KPIs for team effectiveness
  • Create SLAs for responsiveness
  • Lead Trust Assurance team
  • Maintain security evidence repository

10+ years


Bachelor's degree GED HS Diploma


Some global travel required


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9