Director, Trust Assurance (Remote, United States) - Waltham, MA, United States

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

•    Build a team of security knowledgeable individuals to act as the go between interfacing with customers and Dynatrace security SMEs (Subject Matter Experts) for both product offering and corporate security topics.
•    Assist legal with customer contract negotiations, providing information on product and corporate security capabilities that enables decisions on customer contract language.
•    Be the SME on security capabilities during key certification and customer audits (i.e. ISO, HIPAA, IRAP, etc.).
•    Lead this Trust Assurance team on customer security assessments and audits of Dynatrace.
•    Work with external and customer auditors in the completion of industry standard and customer driven audits.
•    Maintain and validate security evidence repository with required documentation for compliance with security policies and audit requests.
•    Reduce time to complete customer security reviews while improving accuracy and quality of responses.
•    Work closely with corporate and product security teams to be current on latest security advancements and product capabilities.
•    Act as the escalation point for the business in security topics with our existing customers as well as prospective customers.
•    Create escalation matrix for specific SME’s (ex. Disaster Recovery, credential management, privacy, remote access, etc.)
•    Create SLAs for responsiveness and set clear expectations to the business.
•    Work with Legal and other teams to streamline reviews, tools, and processes.
•    Create KPIs measuring responsiveness and closure of deals, …