Director, Sales Operations

Summary

Ready for a new challenge? Join Guidewire as a Sales Operations Director. We are looking for a dynamic and strategic leader to drive operational excellence and support our sales and marketing teams in achieving their goals. As our industry undergoes a technology-led transformation, the Sales Operations Director will play a critical role in optimizing sales processes, enhancing efficiency, and ensuring seamless collaboration across functions.
The ideal candidate is a highly analytical and strategic thinker, excels at communication and project management, and has a proven ability to lead teams and drive successful outcomes. This role requires a proactive approach to problem-solving, strong business acumen, and the ability to partner effectively with key decision-makers across the organization.

Job Description

Key Responsibilities:

• Serve as a strategic advisor and trusted partner to Sales, Customer Success, and executive leadership.

• Oversee and optimize sales operations, including contract management, renewals, pricing strategies, and financial tracking.

• Develop and enforce sales policies, ensuring compliance with company guidelines while advocating for internal stakeholders in complex sales negotiations.

• Identify opportunities for process improvements to enhance efficiency, scalability, and decision-making across the sales organization.

• Lead cross-functional collaboration with Sales, Customer Success, Legal, Finance, and Operations teams to streamline processes and improve operational effectiveness.

• Drive customer contract audits and verifications, ensuring proactive communication with C-level executives regarding contract renewals and pricing adjustments.

• Manage and oversee invoicing for recurring License, Subscription, and Maintenance revenue, ensuring accuracy and timeliness.

• Lead the preparation, review, and management of non-standard contract amendments, ensuring alignment with business objectives and compliance requirements.

• Mentor and develop a team of sales operations professionals, fostering growth and best practices within the function.

• Drive strategic initiatives and special projects to support sales growth and operational excellence.

• Ensure data-driven decision-making through robust analytics and reporting, providing insights to support sales leadership in forecasting and performance measurement.

• Maintain a pulse on industry trends and best practices, incorporating innovations into the sales operations framework.

• Position will require less than 10% travel.

Skills & Qualifications:

• Strong leadership and organizational skills with the ability to manage multiple priorities simultaneously.

• Self-motivated and capable of driving initiatives independently and at scale.

• Exceptional oral and written communication skills, with the ability to engage senior executives and cross-functional teams.

• Strong analytical mindset with expertise in interpreting complex contract language and financial data.

• Proven experience in sales operations, contract management, pricing strategies, and process optimization.

• Ability to influence and drive strategic initiatives across …