Director, Relationship Manager

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Director, Relationship Management, Bank do?

The Director, Relationship Management for FI Bank is responsible for leading a team of Relationship Managers responsible for building and managing client relationships, increasing wallet share, and driving client retention. The Director will successfully lead the RM team with strategic directives, planning, and client development to ensure Fiserv is both managing and growing client relationships successfully.

Direct Reports: 5 Relationship Managers

What you will do:

• Lead a team of Relationship Managers (RM) responsible for:
• Delivering revenue realization and growth through the orchestration of new solution sales and successful execution of the contract renewal process and its lifecycle
• Identifying and qualifying new sales opportunities and work jointly with Sales to advance opportunities to a timely closure
• Managing a client centric team model that maximizes the depth of thought leadership, execution, and responsiveness of Fiserv, service, sales, and business units
• Developing and maintain a detailed account plan and update process that communicates and links the accounts strategies, business drivers, initiatives to Fiserv solutions and outcomes
• Expanding and improving relationships with the client’s executives, decision makers, influencers, and users.
• Develop key executive level client relationships, maintaining high client retention, and selling Core Processing and surround products
• Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with clients’ key stakeholders in conjunction with the Relationship Manager
• Manage client escalations and issue resolutions to ensure client satisfaction
• Participate in meetings with prospects, clients, and potential partners to assist with sales and business development opportunities
• Leverage industry trends and Fiserv offerings to demonstrate Fiserv value proposition
• Assist Relationship Managers with formal proposals that drive revenue, client value and ‘wallet share’ among Fiserv Strategic client base
• Demonstrate and coach by example around complex, large, bundled deal negotiations for a win/win …