Director of Renewals

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

As Director of Renewals at Abridge, you will partner closely with Partner Success, Sales, Legal, and other cross-functional teams to track, retain, and renew our existing partners. You will ensure consistent process execution and develop strategies to attain partner renewals and limit risk. This role is critical in maintaining revenue predictability and driving expansion opportunities within our current partner base.

What You'll Do

• Develop and implement a scalable renewal process to maximize retention and reduce churn

• Own and manage a renewals pipeline, ensuring timely contract negotiations and renewals

• Identify opportunities to increase value and revenue related to renewal

• Analyze renewal trends, risks, and opportunities, leveraging data to inform decision-making

• Proactively engage with partners to understand their needs, business goals, and potential risks related to renewals

• Establish and manage early warning systems for at-risk accounts, working to resolve issues and mitigate churn in partnership with partner success

• Define and track key renewal KPIs, including retention rates, churn reduction, and expansion revenue

• Collaborate with Partner Success, Sales, Finance, Legal, Revenue Operations, and more to streamline negotiation, contract management, and pricing strategies

• Provide executive reporting on renewal performance, forecasting, and revenue impact

What You'll Bring

• 8+ years of experience in renewals, partner success, or account management in a HealthTech environment

• 3+ years managing renewals processes

• Proven track record of high retention rates and churn reduction

• Strong negotiation and contract management skills with a focus on win-win outcomes

• Data-driven mindset with experience in forecasting and pipeline management

• Deep understanding of subscription-based revenue models and customer lifecycle management

We value people who want to learn new things, and we know that great team members …