Director of Professional Services

The Dir, Professional Services serves as a strategic partner to the senior management team contributing thought leadership and innovation to their area of the consulting practice. The key responsibilities are to establish goals and objectives for the consulting team, ensure successful delivery of services and achieve financial targets.

What You Will Be Doing:

• Oversee the planning and execution of consulting engagements including resource planning, cross company
• visibility, new services development and client relationship management.
• Develops the vision, strategy and execution of Epicor’s professional services business.
• Communicate internal expectations on key business metrics such as utilization, revenue generation,
• responsiveness and communication to clients, client satisfaction (Net Promoter Score), and employee education
• Acts as high-level client escalation contact for professional services and implementation issues.
• Direct and mentor teams in successful delivery of on-time and on-budget projects.
• Coach team on methods of staffing and project delivery to accelerate backlog consumption and increase
• revenue, while maintaining a focus on customer satisfaction and success.
• Provides executive focus and responsibility for all customer projects and services sales pursuits.
• Answer sales and consulting questions for new customer discoveries.
• Participates in high level status meetings at customer (i.e. Stage Reviews, Kickoffs).
• Participate in and lead pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.
• Identify new service opportunities in the region and develop marketing plans to implement those services.

What You Will Likely Bring:

• Ability to present in sales meetings, face to face, or remotely
• Effectively communicate with customers, field consultants, executives, and co-workers
• Strong organizational, project management and time management skills
• Analyze customer problems and make recommendations for improvement
• May work at client site from time to time
• Ability to travel up to 50%

What Could Set You Apart:

• 11+ years progressive experience and demonstrated success/knowledge
• 6+ years managing and developing multi-discipline teams, preferably with international reach across
• multiple service types
• 5+ years of product support or consulting experience preferred
• Ongoing technical certifications to keep up with industry
• Bachelor’s degree (or equivalent experience)
• Master’s degree preferred

#LI-SK #LI-REMOTE

About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.  

Equal Opportunities and Accommodations Statement  

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  

We are an equal-opportunity employer.  

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: