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Director of Operations, Talent Infusion

United States - Remote

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home & Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary:
The Director of Operations for Talent Infusion at Blavity, Inc. will play a pivotal role in overseeing and executing customer success, outbound marketing, and operations for our B2B SaaS offerings. This role will work closely with the AfroTech enterprise sales team, as well as cross-functionally with Product, Marketing, Business Development, and other departments. As a strategic leader, you will own the customer journey from onboarding to engagement, collaborating with our Director of Product to align on roadmap priorities and ensure exceptional partner satisfaction. You will leverage tools like Salesforce, Iterable, and Zapier to optimize sales and customer workflows, contributing to the continued growth and impact of the Talent Infusion platform.

This position reports directly to the Chief Operating Officer.

Responsibilities: 

Customer Success and Partner Engagement

  • Develop and manage partner relationship processes to achieve monthly, quarterly, and annual revenue goals
  • Lead and manage the end-to-end customer journey for Talent Infusion partners, from onboarding through renewals, ensuring a high level of engagement, satisfaction, and retention
  • Organize and optimize the client onboarding process, providing insights into customer adoption and engagement
  • Establish cadence and procedures for effective communication between the customer success team and partners
  • Build relationships with partner executives to align with Blavity Inc.’s strategic goals and drive higher client engagement
  • Provide strategic input on key performance metrics to nurture partner health proactively
  • Advocate for Talent Infusion’s partners in internal discussions to ensure high partner satisfaction

Operations and Automation

  • Oversee and streamline operational processes, employing …
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Job Profile

Regions

North America

Countries

United States

Restrictions

Occasional travel may be required

Benefits/Perks

Diverse environment Fully remote

Tasks
  • Build relationships
  • Collaborate with Sales team
  • Drive strategic initiatives
  • Manage partner relationships
  • Optimize operational processes
  • Oversee customer success
Skills

AI tools Asana B2B SaaS Business Development Client Engagement Communication Customer Success Data analysis Google Suite Iterable Marketing Operations Partner Engagement Revenue growth Salesforce SEO Strategic Leadership Zapier

Experience

5 years

Education

Communication Communications

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9