Director of Business Development, ASL Now

The Business Development Director for the ASL Now division will lead and execute strategic sales initiatives, driving revenue growth and expanding the division’s market presence. This role will focus on identifying and cultivating new business opportunities, developing partnerships, and fostering client relationships. Reporting directly to leadership, the Director will manage a team of Senior Accessibility Consultants, guiding their efforts in delivering innovative accessibility solutions to clients.

Essential Functions 

• Drive strategic growth by identifying and cultivating high-value business opportunities, leading efforts to expand ASL Now’s contracts and partnerships.
• Conduct sophisticated market research and competitive analysis to target key accounts and craft tailored strategies that secure long-term agreements.
• Define and execute comprehensive business strategies, sales initiatives, and marketing plans that align with organizational objectives and accelerate revenue growth.
• Lead end-to-end proposal and RFP processes, ensuring alignment with client objectives and delivering compelling, competitive solutions.
• Act as a principal advisor to prospective clients, promoting ASL Now’s services and addressing complex organizational needs to establish enduring partnerships.
• Oversee the collection and analysis of client feedback on CSD’s technology to identify opportunities for enhancing service delivery and fostering innovation.
• Partner with Division President of ASL Now to negotiate and finalize high-value contracts, integrating complex requirements into seamless operational processes to support business goals.
• Develop and implement advanced market strategies to penetrate targeted industries and strengthen ASL Now’s competitive position.
• Analyze and prepare comprehensive sales reports to track performance metrics, identify trends, and support data-driven decision-making.
• Monitor industry developments and market trends to anticipate opportunities, adapt strategies, and maintain leadership in the accessibility space.
• Partner with the Division President of ASL Now to shape the division’s growth trajectory, drive strategic initiatives, and deepen client relationships. 
• Other duties as assigned

Knowledge, Skills and Abilities

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: 

• Strategic Vision: Ability to develop and execute long-term business strategies that align with organizational goals.
• Sales Acumen: Expertise in identifying, pursuing, and closing high-value business opportunities with proven success in meeting or exceeding revenue targets.
• Market Insight: In-depth understanding of target markets, industry trends, and competitor dynamics to inform strategic decisions.
• Leadership and Team Management: Strong leadership skills to guide, mentor, and inspire direct reports to achieve high performance and professional growth.
• Negotiation Skills: Proficiency in negotiating complex contracts and agreements, balancing client needs with organizational objectives.
• Relationship Building: Exceptional ability to establish and maintain strong relationships with clients, stakeholders, and cross-functional teams.
• Technology Savvy: Knowledge of relevant technologies and tools to evaluate, adopt, and integrate innovative solutions into business operations.
• Analytical Thinking: Advanced problem-solving and analytical skills to assess opportunities, forecast outcomes, and make data-driven decisions.
• Communication Excellence: Superior written and verbal communication skills to effectively articulate ideas, influence stakeholders, and lead discussions.
• Project Management: Strong organizational and project management skills to oversee multiple initiatives, ensuring timely and successful execution.
• Business Acumen: Comprehensive understanding of business operations, financial management, and market dynamics to drive profitability and growth.
• Adaptability: Ability to thrive in a fast-paced, evolving environment, demonstrating resilience and flexibility in managing priorities.
• Cultural Competence: Sensitivity to and understanding of diverse client needs, with a commitment to promoting accessibility and inclusion.

Qualifications

• Bachelor’s degree in Business Administration, or a related field (Master’s degree preferred).
• Minimum of Five (5) years of experience in leading sales, marketing, platform management, with at least 2 years in a management role.
• Minimum of Five (5) years of experience working with CRM systems, demonstrating advanced proficiency in CRM management, data analysis, and process optimization.
• Minimum of Five (5) years of experience in a business development role. 
• Minimum of Five (5) years of experience leading high performing teams. 
• Proven track record of driving revenue growth 
• Strong leadership, communication, and interpersonal skills.
• Ability to think strategically and execute operational plans effectively.
• Deep understanding of the deaf and hard-of-hearing community and a commitment to CSD’s mission.
• Ability to communicate in American Sign Language (Required)

Work Environment / Physical Requirements

This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in a virtual office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 10 pounds. The position may require travel up to 15%.