Director, NG-SIEM & Residency Services (Remote)
USA TX Remote
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
Build and lead the resident engineer and analyst organization to seamlessly integrate, operationalize, and optimize the NG-SIEM platform within customer environments.
Develop and execute a strategic services adoption plan to drive revenue growth, increase customer satisfaction, and expand the NG-SIEM services portfolio.
Collaborate with sales teams to develop customer engagement models, identify new business opportunities, and develop proposals, statements of work, and service level agreements.
Develop strategies, methodologies, and best practices for SIEM and data migration to ensure high quality service delivery and maximize value of customer adoption.
Define outcomes and manage project delivery of customer projects, ensuring timely completion and high levels of customer satisfaction.
Develop and maintain strong customer relationships, understanding their log management needs and providing tailored solutions.
Create a partner program to scale solutions, achieve global delivery, and increase customer engagement.
Stay up-to-date with industry trends, emerging threats, and new technologies to ensure our NG-SIEM services remain relevant and effective.
Develop and manage budgets, forecasts, and resource allocation plans to ensure efficient use of resources.
Foster a culture of innovation, continuous learning, and improvement within the services team.
What You’ll Need:
10+ years of experience in the security technology industry, with a focus on customer success delivery
5+ years of experience in a leadership role, managing global teams
Strong understanding of security technologies, including threat detection, log management, incident response, network infrastructure, and security architecture.
Excellent leadership, communication, and project management skills
Proven track record of driving revenue growth, improving customer satisfaction, and expanding services portfolios
Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions
Bachelor's degree in Computer …
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Periodic alcohol/drug tests Remote Remote-first culture
Benefits/PerksAutonomy Autonomy and flexibility Competitive vacation Competitive vacation and flexible working arrangements Comprehensive and inclusive health benefits Comprehensive health benefits Equal Opportunity and Affirmative Action Equity Equity awards Flexibility Flexible working arrangements Health benefits Inclusive culture Inclusive, remote-first culture Market leader in compensation Mental wellness programs Offices with stocked kitchens Paid parental leave Paid parental leave, including adoption Physical and mental wellness Physical and mental wellness programs Professional development Professional development and mentorship opportunities Professional development opportunities Remote-first company Remote-first culture Stocked kitchens Wellness programs
Tasks- Collaborate with sales teams
- Collaboration
- Communication
- Identify new business opportunities
- Maintain customer relationships
- Manage budgets and resources
- Manage project delivery
- Project management
- Stay updated on industry trends
Agile Agile methodologies Analytical Asana AWS Azure Cloud Cloud-native platform Cloud-native platforms Collaboration COM Communication Customer Engagement Customer Success Cybersecurity Data-driven decision making Incident Response Jira Leadership Log Management Network Infrastructure Organization Problem-solving Project Management Recruiting Sales Security Security Architecture Security solutions Security Technologies Security Technology SIEM Threat Detection
Experience10 years
EducationAdvanced degree Bachelor's Bachelor's degree Bachelor's degree in Computer Science Business Computer Science Cybersecurity Project Management Related Field
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9