Director, NG-SIEM & Residency Services (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

• Build and lead the resident engineer and analyst organization to seamlessly integrate, operationalize, and optimize the NG-SIEM platform within customer environments.

• Develop and execute a strategic services adoption plan to drive revenue growth, increase customer satisfaction, and expand the NG-SIEM services portfolio.

• Collaborate with sales teams to develop customer engagement models, identify new business opportunities, and develop proposals, statements of work, and service level agreements.

• Develop strategies, methodologies, and best practices for SIEM and data migration to ensure high quality service delivery and maximize value of customer adoption.

• Define outcomes and manage project delivery of customer projects, ensuring timely completion and high levels of customer satisfaction.

• Develop and maintain strong customer relationships, understanding their log management needs and providing tailored solutions.

• Create a partner program to scale solutions, achieve global delivery, and increase customer engagement.

• Stay up-to-date with industry trends, emerging threats, and new technologies to ensure our NG-SIEM services remain relevant and effective.

• Develop and manage budgets, forecasts, and resource allocation plans to ensure efficient use of resources.

• Foster a culture of innovation, continuous learning, and improvement within the services team.

What You’ll Need:

• 10+ years of experience in the security technology industry, with a focus on customer success delivery

• 5+ years of experience in a leadership role, managing global teams

• Strong understanding of security technologies, including threat detection, log management, incident response, network infrastructure, and security architecture.

• Excellent leadership, communication, and project management skills

• Proven track record of driving revenue growth, improving customer satisfaction, and expanding services portfolios

• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions

• Bachelor's degree in Computer …