Director, Major Accounts Service - Remote

TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy, transparent and efficient. We work to empower consumers with data, and foster connections with our network of Certified Dealers who share our belief that truth, transparency and fairness are the foundation to a great experience. We forge partnerships to power car buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context and pricing transparency to help consumers feel empowered and confident all throughout their journey.

As consumers’ priorities and shopping habits shifted, so did we. We are building a modern day marketplace and invite you to come join the TrueCar Crew. You can have a real & direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience. We are seeking talented individuals who are excited by our mission to revolutionize & elevate the car buying & selling experience.

The Opportunity:

TrueCar seeks a focused Director, Major Accounts Service with a passion for providing impeccable service and drive to meet or exceed business targets to lead a team of Regional Managers and Dealer Performance Managers (Major) accountable for serving our strategic dealer accounts and the overall dealer portfolio. In this role, you’ll develop and execute strategies to enhance client satisfaction, drive revenue growth, and ensure the successful delivery of our products and services. As Director, you will mentor the team and collaborate cross-functionally with dealer operations, sales, and marketing to align client needs with company goals.

How you will contribute to TrueCar’s success:

• Leadership, Management, and Accountability: Lead, mentor, and develop a team of Service Leaders and Dealer Performance Managers. Set performance goals, provide regular feedback, and conduct performance evaluations.  Foster a high-performance team culture with effective collaboration.
• Build and maintain deep long-term relationships with key clients at the corporate and dealership level.
• Act as a direct point of contact for complex Major Accounts, addressing their needs and resolving issues promptly.
• Conduct regular business reviews with clients to ensure their goals are met and identify opportunities for further engagement.
•  Develop and implement account strategies in parallel with the Sales team to grow and retain strategic accounts.
• Identify opportunities for upselling and cross-selling company products and services.
• Create and execute account plans, setting clear objectives and milestones.
• Track and analyze account performance using data and KPIs.
•  Prepare and present regular reports on account status, performance, and strategic initiatives to senior leadership.
•  Collaborate with sales, marketing, product development, operations, and other departments to align strategies and ensure a unified approach to account management.
• Coordinate with the product and service teams to promptly address client needs and customize solutions.
• Manage complex contract negotiations and renewals with major clients ensuring favorable contract terms meeting client and company expectations. 
• Stay informed about industry trends, market conditions, and competitive landscape and utilize this knowledge to advise clients and make strategic recommendations.

Your Expertise:

• Proven ability to grow and nurture lasting relationships with key clients and generate significant revenue growth.
• Collaborative management style, empowering and inspiring teams to achieve exceptional results.
• Strategic mindset with a knack for developing and implementing innovative account strategies.
• Expertise in leveraging CRM tools like Salesforce to optimize client interactions.
• Passionate about delivering exceptional client experiences and exceeding expectations.
• Thrives in dynamic environments, adapting seamlessly to change and embracing challenges.
• Results-oriented problem solver with a data-first approach to decision-making.
• Ability to travel domestically by airplane or car including overnight trips over 85% of the time

Base salary + target incentive: $195,000 - $225,000

Your TrueCar Experience

As a crew member, you’ll be primarily based out of your home as a part of our Dynamic Workplace strategy. We provide additional benefits & perks to assist our crew members in having a sustainable home workstation including monthly internet/mobile phone service reimbursement and furniture & equipment for your space. 

You will receive excellent benefits that include but aren’t limited to 100% employer-paid health/vision/dental premium, 401k with company contribution, equity, a wellness stipend program, and a learning & development reimbursement program. We recognize that everyone needs an occasional recharge, so we offer a flexible PTO policy for exempt TrueCar Crew along with a generous PTO accrual policy for non-exempt TrueCar Crew, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our crew members and build employee-centric programs that prove it. 

At TrueCar, we believe in the power of diversity to build a deeper understanding of our consumers and partners and drive innovation in our products. We welcome a workforce that reflects all the diversity of car-buying consumers. We encourage everyone interested in our company mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that is protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. In addition, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.

TrueCar does not accept unsolicited agency submissions.

If you are based in California, we encourage you to read this important information for California residents linked here.

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