Director, GTM Tools and Technology Operations (Remote, United States)

Director, GTM Tools and Technology Operations

We’re seeking a Director to join our rapidly growing Go-To-Market (GTM) organization. In this role, you will serve as a critical hire in scaling our operational capabilities. Reporting to our VP Revenue Operations, you will lead the strategic direction and execution of a team that architects, builds, and implements technology solutions aligned with our business processes to support all GTM functions. You must thrive in an unstructured, fast-paced environment and be passionate about building the operational foundation for future growth. You will manage several critical operational and business initiatives supported by a solid technical foundation across a variety of GTM technologies.

What You'll Be Doing:

• Create a scalable GTM technology stack aligned with the company’s strategic priorities.
• Partner with GTM leaders to redesign and automate business processes.
• Optimize GTM systems and data to support our marketing and sales analytics.
• Develop and implement policies to ensure data integrity across CRM and other key systems.
• Provide feedback on additional tool capabilities and manage vendor relationships.
• Collaborate with cross-functional teams, including IT and engineering, to ensure alignment with company priorities.
• Lead the adoption of the latest technologies and best practices to ensure the GTM tech stack remains cutting-edge and scalable.
• Stay informed on emerging industry trends, tools, and techniques that can improve operational efficiency and enhance team performance.
• Ensure robust security practices and controls are implemented to support scaling at an enterprise level, adhering to industry standards and regulatory requirements.
• Lead Scrum process and facilitate regular sprints, ensuring clear communication and project milestones.

What You'll Bring Along:

• 10+ years of experience in marketing, sales support, and GTM technologies, including CRM, marketing automation, and integration tools.
• Proven experience with Agile methodologies and Scrum management, successfully leading cross-functional teams using these frameworks.
• Strong understanding of enterprise-level security and controls, with experience ensuring compliance with data protection standards and regulations.
• Demonstrated experience integrating accounting systems with Salesforce / SFDC, ideally including CPQ and Netsuite Advanced Revenue Management (ARM)
• Knowledge of ITGCs and experience working in SOC, ISO, and SOX-compliant environments
• Demonstrated ability to stay current with technological advancements, continuously assessing new tools and methods to drive operational improvements.
• Expertise in designing scalable, reliable solutions and aligning technology initiatives with business goals.
• Strong leadership skills with experience in managing technical teams and fostering collaboration.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to manage multiple projects, prioritize effectively, and adapt to a fast-paced environment.

In the US, the OTE compensation range for this role is  $220,000 - $265,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.

  About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).   Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.   Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.   We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.   For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.  Apply