Director, Global Account Management
Washington Telecommuter, United States of America
Job Summary
The Director, Account Management will be based in the United States.
In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.
What a typical day looks like:
- Guide quarterly financial planning process with sites and hold up orgs.
- Comprehension of P&L and Balance Sheet on levers to improve.
- Set goals for specific accounts of controls.
- Price business in line with segment goals.
- Manage Customer escalations.
- Coordinate multiple sites and functions to exceed customers' expectations.
- Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
- Relationship management with Customer at executive / resolution-making levels.
- In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
- In charge of contract renewals, changes and maintenance.
- Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
- In charge of improving communication and driving best practices across multi-sites.
- Ensures all client programs execute to contract, hitting key KPIs.
- Control of tracking risks on the business and reporting to Flex business accordingly.
The experience we are looking to add to our team:
- Typically requires a Bachelor’s degree or equivalent experience.
- Typically requires a minimum of 8 years of sales/account management experience.
- Experience working within Value Add services for a customer or organization.
- Experience with Industrial type customer base.
- Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
- Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
- Understands the strategic impact of the function across sites.
Here are a few examples of what you’ll get for the great work you provide:
- Full range of medical benefits, dental, vision
- Life Insurance
- Matching 401K
- PTO
- Tuition Reimbursement
- Employee discounts at local retailers
Job Category
Sales - Marketing - Account MgmtIs Sponsorship Available?
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first). ApplyJob Profile
Remote role; pay varies by location
Benefits/Perks401(k) matching Collaborative environment Dental Employee Discounts Life Insurance Medical Medical benefits PTO Tuition reimbursement Vision
Tasks- Coordinate multiple sites
- Develop account strategies
- Drive customer satisfaction
- Establish customer relationships
- Manage P&L
- Oversee contract renewals
Account management Customer Relationship Management Diversity and Inclusion Financial Planning Manufacturing Marketing Negotiation Operations Management P&L P&L Management Process Improvement Relationship Management Risk Management Sales Sales Strategy Technical
Experience8 years
EducationBachelor's degree Business Equivalent experience
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9