Director, Customer Success - Northeast

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: 

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

We’re looking for a Customer Success Director to join our growing team. Ideal candidates for this position are highly versed in data security, and data protection, and relish the challenge of navigating through complex customer organizational dynamics and assisting them in gaining value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to the VP of Customer Success.

What you’ll do:

• Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes
• Translate a spectrum of customer requests and interests into actions and results
• Serve as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and Engineering
• Bring your knowledge and our best practices forward to maximize customer value
• Enhance our maturing, global Customer Success at BigID
• Contribute integrally to BigID’s growth and success by driving Net Dollar Retention
• Share our Values of Care-Do-Try-Shine!

What you’ll bring:

• 8+ years in a customer-facing technology role
• 2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales) 
• Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurity
• A demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycle
• A demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practice
• A demonstrated ability to thrive in a fast-pace, changing environment with lots of autonomy
• Critical thinking skills and a strong point of view on how to maximize customer value
• BS/BA degree or equivalent experience

Our Values: 

We look for people who embody our values - Care, Do,Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

The annual base salary range is $170,000 – $195,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

BigBenefits: 

💻 Work from home with a global remote-first community

 Global Culture Corner

 Flexible PTO and Quarterly Volunteer Days

💸  Equity Participation

 100% employer-covered medical, dental, and vision options available to you

🐶 Additional insurance benefits like pet insurance and legal assistance 

📚 Learning & Development Opportunities 

 Fidelity Employer Sponsored 401K 

 Robust DEI Program with several vibrant ERG communities

Paid Parental Leave

#LI-Remote (Must be located in the Northeast!)

#LI-YD1

BigDiversity: We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

CPRA Employee Privacy Notice: CA 

BigID is an E-Verify Participant.