Director, Client Relations - Remote

The Director, Client Relations (CRD) role will be responsible for managing and growing relationships with clients in an assigned book of business within our EdAdvisory businesses. This role requires a strategic thinker with a deep understanding of the industry, excellent communication and presentation skills into C-Suite contacts, and a proven track record in sales and account management for organizations with complex solutions.   

This is a Remote position available in the United States.

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

Responsibilities:

• Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet those goals
• Identify and pursue new business opportunities within existing accounts to drive revenue growth
• Collaborate with internal teams, including product development, marketing, and operations, to ensure client satisfaction and successful project delivery
• Conduct regular meetings and presentations with clients to review performance, address concerns, and discuss future opportunities
• Monitor market trends and competitor activities to identify potential threats and opportunities
• Prepare and deliver sales forecasts, reports, and presentations to senior management
• Negotiate contracts and agreements to maximize profitability while ensuring client satisfaction
• Provide exceptional customer service and support to resolve any issues or challenges faced by clients
• Facilitate and manage the retention of accounts to support the company’s expansion objectives
• Proactively develop strong partnerships with clients to maximize retention and loyalty and to ensure compelling client testimonials and endorsements
• Analyze program utilization data of client programs, effectively communicate utilization trends to clients and continuously provide strategic direction to clients to meet their organizational objectives

Qualifications:

• Minimum educational requirement: Bachelor’s degree
• 5 years or more of direct account or client relationship management with proven ability to upsell is required
• Strong relationship management skills
• Ability to work well in a collaborative environment
• Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered
• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this …